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Thread: Dota 2 Crash Randomly

  1. #1

    Dota 2 Crash Randomly

    Hi there,

    Please help! My dota 2 will crash randomly in the middle of the game w/o an error message. It will just close out the window back to the windows desktop. My drivers are fully updated and I'm checking temps all the time, no overheating or anything.Currently, I'm playing on a 1080p and maxed out all settings since I know my specs can handle.


    Attached here is the dump files.
    dumps.zip

    My specs are:
    CPU: i5-6600k 4.4ghz
    GPU: 1080 TI
    RAM:16 GB
    PSU: 620w
    OS: Windows 10 PRO
    DxDiag.txt



    Thanks,
    Last edited by Santoryu2510; 04-21-2017 at 04:40 AM.

  2. #2
    Basic Member aveyo's Avatar
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    RzDspSrv c:\program files (x86)\Razer\ingameengine\64bit\RzDspSrv.dll
    RazerHook64 c:\program files (x86)\Razer\ingameengine\64bit\RazerHook64.dll

    It's 99.9% because of Razer glorified spyware "ingameengine" software.
    Try first to disable that "feature". Or completely uninstall Razer stuff, devices will work just fine without it.

    The other .1%:

    Hyper-V Virtual Ethernet Adapter
    That does not sound right, DOTA should be played on a real network adapter, not a virtualised one (probably in promiscuous mode so having performance issues)
    Read this or this or this.

    Nahimic VR sound enhancement - Nahimic has a history of crashing games up and down, left and right (pun intended).
    I don't know how stable this latest instalment is, might need to disable / remove it until issue is fixed.

    DOTA:
    - There are a few sound-related errors logged, did you verify integrity of game cache after the latest patch?
    - Exclusive Fullscreen + no launch option = worst experience, so use launch option -dx11
    - Use launch option -nojoy (or disconnect / disable your joystick device before launching the game)
    - Switch video mode to default Borderless Window
    - Activate Streamlined Push To Talk in DOTA Audio settings.

  3. #3
    Hi there,

    Thanks for your response. I'll try to remove all razer apps later and test it out. On the other hand, I think the Hyper-V isnt an issue. I installed it for virtualization/testing purposes so I think I cant remove that one. I'll let you know the results once I checked it out.

    Thanks again!

  4. #4
    Hi there.

    I followed your instructions and removed all razer stuff. Also add -dx11 to the launch options. Since then, I didnt encounter any crash issues out of my 6 games not until this morning. Though its just one, would you mind looking into this again just to make sure.

    Thanks,

    dumps1.zip

  5. #5
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    Quote Originally Posted by Santoryu2510 View Post
    Hi there.

    I followed your instructions and removed all razer stuff. Also add -dx11 to the launch options. Since then, I didnt encounter any crash issues out of my 6 games not until this morning. Though its just one, would you mind looking into this again just to make sure.

    Thanks,

    dumps1.zip
    im using razer gear too and install it's sotfware "synapse"....causing crash on dota 2 was a stats program..till now game run smooth without crashing..that's all i can help fellow razer mate..
    Last edited by label5; 04-24-2017 at 12:44 AM. Reason: for gamers by gamers

  6. #6
    Basic Member aveyo's Avatar
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    Some material error due to a cosmetic (effigy?) or the custom terrain.
    These can happen, but should not be frequent.
    Try reverting terrain and weather to defaults / disable Specular video option

  7. #7
    Hi aveyo-

    Not sure what it is now but I'm still getting crashes

    dumps2.zip

  8. #8
    Basic Member aveyo's Avatar
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    577(310.109420): ERROR! D3D call failed! hr = E_INVALIDARG ( D3D11Device()->CreateRenderTargetView( pTextureDx11, &rtViewDesc, &m_ppRenderTargetView[ i ] ) )
    576(310.109408): ERROR! D3D call failed! hr = E_INVALIDARG ( D3D11Device()->CreateShaderResourceView( pTextureDx11, &srViewDescSrgb, &m_pShaderResourceViewSrgb ) )
    575(310.109396): ERROR! D3D call failed! hr = E_INVALIDARG ( D3D11Device()->CreateShaderResourceView( pTextureDx11, &srViewDesc, &m_pShaderResourceView ) )
    574(310.109383): ERROR! D3D call failed! hr = DXGI_ERROR_DEVICE_REMOVED ( D3D11Device()->CreateTexture2D( &desc, bImmutable ? pSubResource : NULL, ( ID3D11Texture2D ** ) &pDx11Texture ) )

    Your card appears unstable.
    Could be the hardware (overclock, voltage, cooling etc), or just the driver / OS
    - Clean reinstall driver (use DDU)
    - Update OS
    - Run FurMark 30min+ to check for hardware issues
    - Try TDR Manipulator

    There might still be some software hooking directx directly
    - I would advise to only select Driver + Physics when reinstalling the nvidia driver
    - run list_my_programs.bat while DOTA launched, and attach the output from Desktop (reference Programs which might interfere with Steam)

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