redeem bug!!

[yiyang]

*I regiested the key. But i have no items. These happened to me several times. I do need you give me the item back. and Support Tech don't help me
i have a same problem by registing another card (The Valve Store - T-Shirts). There is a big bug in your system when registing key.
*

plz help me!!

https://support.steampowered.com/vie...1467-UOFK-1645

[yiyang]

My Licenses and subscriptions have this records

Dota 2 + Tidehunter Shirt Jinx Retail
Dota 2 + Tidehunter Shirt Retail

But i just got only one item in game !!! You can view my transaction records only trade one ! where is other Reef Denizen!!! @@

[yiyang]

now they ban my account !! It's unfair to me !!! plz help me!!