Building a lawsuit should valve turn DoTA2 into a source of grevious emotional distress and terror over the fact that anything can result in a reports including not talking at all or even being muted.
Feel free to discuss or add in; DoTA2 devs might just close this to try to prevent any discussion and hush it up.
Others who can prove they've had to endure harassment, further bans because of reports over an inability to communicate, had to endure grevious emotional distress or feel they are unable to even play the game because of the fear of mute abuse are encouraged to collaborate in the collection of evidence for their claims. You are encouraged to put them here and discuss as well.
This isn't crying, its proactively building a case should i/we not be able to access content without being bullied and abused by other users to the point it impacts our lives or ability to access content for which we payed. Valve should not be facilitating abuse under the guise of trying to prevent it. This is put here as a counterpoint to the severely out of touch 'its for the greater good' and 'take one for the team' mentality around innocent people being harassed with reports in the dev blog.
Here is the letter to Valve my solicitor helped me create with a few corrections.
Money is no joke and neither is taking it in return for increasingly difficult to access products.Dear, Valve
I am now, proactively, in the process of working with an arbitrator and solicitor to build a case around dota2's mute system penalizing innocent individuals and giving them the choice to either not use the product (and thus hats for which you payed) or further endure severe emotional distress. The idea of this would be that being muted gets you further abused by players for not being able to communicate. In addition being unable to communicate beyond simple macros incapacitates an individuals ability to coordinate with team and win.
My solicitor suggests that it can be argued that valve is guilty of facilitating further harassment from infringing individuals via their penal system. In this case it looks even worse when valve allows infringing individuals to use reports to harass innocent individuals.
In addition to these arguments my solicitor has suggested that an argument can be made for payed content being inaccessible due to valve forcing individuals to endure emotional damages, including over further reports for not communicating, to access the content and thus are accepting pay for content that they do not effectively provide.
Should Valve refuse to render appropriate resolution to my mute ban then, due to heavy investment in the game, i am fully ready to work with my solicitor to bring valve to civil suit. We will argue severe emotional distress caused by the secondary effects of an out of control and guilt-blind punishment system and already are collecting evidence toward that end. In addition any and all further harassment because of the mute ban will be recorded and liability will be argued to rest with valve due to them providing the causative factor for it.
Please save everyone time and work to resolve this situation while its still on a customer/provider basis.
In addition making products, accepting money and then making it emotionally injurous to access them is also no joke.
DoTA1, at the community level, had black lists and white lists for this problem. Really, how hard is that to replicate?
UPDATE: The specialist for internet harassment said he probably isn't the best choice if i'm aiming for arbitration as the first legal measure and has pointed me in a different direction. Now that its the weekend and i have some time i am working on my Notice of Arbitration and will post a scan of it here maybe in the next 72 hours before waiting to see how things go and mailing it to ATTN: Arbitration Notice, Valve Corporation, P.O. Box 1688, Bellevue, WA 98004. ill probably do that next weekend or the weekend after. Sorry its not 'exciting' or 'fast paced' or whatever but that's how these things are. i want to be careful with every step i take to make sure i do everything right and i've exhausted my options at each step.
UPDATE 15/5/2013: Why are you all still talking about this? The update system has seen a couple of changes that have fixed some, but not all, of the issues. In practice people who use reports well getting more reports over people who make poor use of them has turned out to somehow fix some of the abuse potential inherent to the system. There are likely still people who get muted despite being innocent but there are far more people being muted for the right reasons now. The only problem i even still have is how much of a pain it is to play with muted players. All of my other complaints hare more or less evaporated with the system as its working 'in the wild'. There's no patch notes about it but it seems the algorithm is a bit more conservative now, if not accurate, as only around 75% of the reports i make now turn into bans (if the popups are to be believed). I have my Notice of Arbitration but there's no real reason to submit it now since valve is fixing things.
p.s.: after all of the pro-mute posters in this thread had said that everything was fine and dismissed lobby exploits as fixed, the change log included security fixes for lobby bans. really everyone on every side of an argument should take a step back and use some critical thinking to get a better view issues. well it doesn't really impact me so much, but wouldn't it be better if everyone made arguments that weren't so... well wrong?
Well perhaps it impacts all of us when one side is less willing to talk than the other sides and we cant get an accurate understanding of an issue.
p.p.s. since people think it wasnt serious from the start here is the notice of arbitration before printing. arbitration.png just never needed to send it.