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Game Freeze on Launch

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  • Game Freeze on Launch

    DotA 2 Devs,

    In the last two weeks we've seen DotA 2 get some updates and NVIDIA has also updated their drivers. Sometime in this time-frame my game stopped working. I can launch the game, but it freezes up. I've followed all the basic troubleshooting steps from reinstalling graphics drivers to re-downloading the game to launching in autoconfig and safe modes, but nothing changes. The behavior is this:

    The game launches to a black screen, I see the red DotA 2 logo appear, it fades out into the game menu and this is where the freezing occurs. Sometimes the freeze occurs RIGHT as the menu starts to draw and slide into view. In these instances, the backdrop for MARCI doesn't even draw and I can barely see the top menu bar or the side bars fade/slide in when the game locks up. Other times, I can draw the entire game menu, see MARCI animate before the lock-up happens. Other times, I am able to browse through the menu's and pull up my character profile or view the list of heroes before the lock-up happens. I am completely unable to queue for matches or play the game. I can't keep the game open for more than a few minutes before it locks up. The game is completely unusable/unplayable for me right now.

    What do I need to do to get you the devs some good crash dumps or technical data to help get my client up and running again?

    Find my account: 995420 is my Steam ID, is the community page, I play the game as Hurrah! and I really would just like to get back to gaming and am willing to assist in troubleshooting and contributing to the resolution, but I need some instruction on what to do - the Steam support ticket system had nothing for me and I have LOTS OF TIME AND MONEY INVESTED in this game and I'm not willing to just let this dog lie