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Dota 2 crashing after installing new video card

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  • Dota 2 crashing after installing new video card

    I recently put a GTX 970 in my PC to replace my old 660 and ever since I installed it, dota has been crashing. These crashes range from the game just closing out and Windows giving me a message saying that dota2.exe has ended, closing out the game with no Windows error message, freezing the computer during gameplay (causing me to have to reboot the computer entirely), and most recently a blue screen with the error code "CLOCK_WATCHDOG_TIMEOUT". At first it was crashing, I thought it may be a driver problem, so I reinstalled drivers and it continued to happen to I installed a new OS (Windows 8.1) and the problem persists.

    Specs:
    i5 3570k @ stock speed (3.4ghz)
    EVGA GTX 970
    ASUS P8Z77-V LK
    16GB RAM

    I have attached the result of Aveyo's script for program listing (including dxdiag info), an OpenHardwareMonitor report, and all of my .mdmp crash reports. Thank you in advance for any help!
    Attached Files

  • #2
    It's very unlikely that Dota 2 causes BSODs - check your hardware first:

    - Every time you replace hardware, there are high chances of something breaking. Not wearing anti-static gloves increases those chances exponentially.

    - Good practices when upgrading an upper-tier GPU, is to also replace the PSU, even if it works ok. GTX 970 is a little hungrier than GTX 660, and the higher load might disrupt the power curve it developed over time.

    - Common occurrences in the dumps I've checked are DEP faults / illegal instruction in materialsystem calls - and that points to RAM (PSU issues can also indirectly affect RAM).
    You are using 4 slots of memory, with 2 different manufacturers. Why did you mix entusiast level Corsair memory with cheap oem PNY? I'm thinking at timings and voltages mismatch.
    Sure, it worked before, but there are no guarantees in the long run, specially when 4 slots are involved. I don't even think Asus tests their MB with PNY sticks.
    I would remove the 2x PNY sticks. Swap slots/order. But now would be the time to be meticulous and test each of the 4 sticks separately, then in pairs, using a bootable usb/dvd with memtest86+

    - If RAM checks out, but you still have issues with 2x/single sticks, you could enable the onboard Intel GPU in UEFI setup and then remove the GTX 970.
    It's not uncommon to receive a defective GPU, even if it's brand new.

    And now about the software:

    - So many WERs with usb drivers (probably the Razer mouse)! What's happening?!
    And I see Razer's spyware/bloat running but it's not listed as hooks. Or maybe they've changed their methods.
    In any case, you should kill/disable/uninstall InGameEngine and GameScannerService
    In fact, I would completely uninstall their software and use the OS drivers until main issue is resolved.
    If you have another mouse, try to use that one and disconnect the Naga.

    - You are using Windows Defender. Do yourself a favor and get Avira or Panda.

    - 32GB of paging file... you should limit that to 4GB or less.

    Kudos for a great system info report. The only thing missing was a crash dump under -dx11 )
    Troubleshooting crashes
    Dota 2 Resources: autoexec.cfg reference / benchmark.cfg / Tweak it yourself (launch options, cvars) / useful batch files
    No-Bling GlanceValue & FPS ++ NEW! Panorama hotkeys NEW! dota_primary_mm_language_override NEW TOGGLE_QUICKCAST_TP.bat NEW FIX LEGACY KEYS YOURSELF! NEW Toggle UI Animations OFF

    Comment


    • #3
      Originally posted by xGando
      The forum won't let me post in my thread for some odd reason so I figured I'd just PM you.

      My thread: http://dev.dota2.com/showthread.php?t=187549&p=1293895

      I removed the PNY memory as you suggested (if you're wondering, my brother gave it to me for free and I figured 16gb of ram would be better than any potential issues caused by mismatched clock speeds) and that seems to have worked. I also ran memtest86 and got no errors for all 4 together, the 2x Corsair, the 2x PNY, and each stick individually. I just played 3 games with no issue at all. I hesitate to say my problem is solved because I could've just gotten lucky and not had any crashes when the problem still exists, but I am hopeful. Thank you very much for your help.
      Solved... until further notice.
      Troubleshooting crashes
      Dota 2 Resources: autoexec.cfg reference / benchmark.cfg / Tweak it yourself (launch options, cvars) / useful batch files
      No-Bling GlanceValue & FPS ++ NEW! Panorama hotkeys NEW! dota_primary_mm_language_override NEW TOGGLE_QUICKCAST_TP.bat NEW FIX LEGACY KEYS YOURSELF! NEW Toggle UI Animations OFF

      Comment


      • #4
        Well, dota has started to crash again, albeit much much less often. Sometimes it just straight up freezes and I have to kill it from task manager and sometimes it crashes fully and Windows gives me a "dota2.exe has stopped working" message. I've had a "KMODE_EXCEPTION_NOT_HANDLED" BSOD and a "ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY" one. They seem to be happening when more graphically intensive things are happening, for example it crashed when a Kunkka tidebringer'd a large wave of creeps/heroes. I've attached the 4 crash files that dota made and one that I induced under -dx11, along with a hardware report and your script. I also just got a "DRIVER_IRQL_NOT_LESS_OR_EQUAL_TO" BSOD.

        OpenHardwareMonitor.Report.txt

        List_my_programs.txt

        crashes.zip
        Last edited by xGando; 01-23-2016, 10:41 AM.

        Comment


        • #5
          Dumps: errors are again all over the place screaming GPU/RAM/HDD memory issues - engine2/scenesystem/particles/materialsystem2/animationsystem with a common fail in directx/nvidiadriver.
          Try to limit your fps while playing (fps_max your_display_Hz or your_display_Hz-1), as I still think your PSU/MB is not up to the task of serving enough juice to the GPU.
          You might want to even downclock/downvoltage the GPU below stock (doing it in vbios would be the best). And I would uninstall the plague that is Geforce Experience.

          You've verified your RAM and found it working. Well, HDD is also memory.
          And dxdiag confirmes issues with it - lots of SysMain errors (this is Superfetch/Defrag i.e. HDD maintenance) and MemDiagV1 (RAM maintenance)
          Start by disabling the offending service - run sc config SysMain start= disabled in an elevated command prompt. Relevant
          Then check your drives for errors - run chkdsk /f F: , chkdsk /f D: , chkdsk /f C: in an elevated command prompt.

          Looking at your HDD configuration, it appears your Seagate is
          - configured incorectly: 2 partitions, 1st one has just 100MB and it is mounted as D:
          - not doing very well: OpenHardwareMonitor SMART data over warning values
          At this moment, I would just reinstall Dota 2 onto the C: SDD, and see if it cures it.
          The SSD is not in the clear just because it's a SDD. These drives need firmware updates. And TRIM (fsutil behavior set disabledeletenotify 0)
          Troubleshooting crashes
          Dota 2 Resources: autoexec.cfg reference / benchmark.cfg / Tweak it yourself (launch options, cvars) / useful batch files
          No-Bling GlanceValue & FPS ++ NEW! Panorama hotkeys NEW! dota_primary_mm_language_override NEW TOGGLE_QUICKCAST_TP.bat NEW FIX LEGACY KEYS YOURSELF! NEW Toggle UI Animations OFF

          Comment


          • #6
            I ran chkdsks on all 3 drives and none reported any errors. I used the command you gave me for TRIM and moved Dota onto the SSD and limited FPS at 60. Finally, I set power consumption at 75% for the GPU using MSI afterburner. I played 2 games and during the second I crashed twice, one exiting the game and one freezing the whole computer. I've attached the crash report(only the non-freezing crash generated one). Not sure what else to do here to be honest :/.

            crash.zip

            Comment


            • #7
              Directx crash. Whole system freeze? Screams power issues. Right from the beginning I've told you to check the PSU.
              You still play with shit overclocking tools, when you are having crashes...
              At this point I have zero confidence in your system and so should you.

              Step zero: go into BIOS settings and disable CPU overclocking if enabled (asus might have some auto-overclocking options with different names, disable those as well)
              Step one: download Windows 10 ISO and burn it to a DVD/USB, then disconnect the SSD and install Windows 10 to the HDD. Let the OS update itself, don't install any software trash - just Steam and Dota 2.
              - crashes stopped? Well Played!
              - crashes persisted? Install and run 30-60 minutes loops of 3dmark 06 & Vantage & 11
              - any glitches, crashes etc. in 3dmark? goto 2
              Step two: enable the Intel onboard GPU in BIOS, then physically unplug the Nvidia card. Install latest Intel drivers, and use Dota 2 launch option -nod3d9ex
              - crashes stopped? plug back the Nvidia card, and goto 3
              - crashes persisted? just goto 3
              Step three: borrow a 650W+ brand name 80+ certified PSU and replace yours
              - crashes stopped? time to make a PSU purchase
              - crashes persisted? goto 4
              Step four: RMA the motherboard / RMA the Nvidia card
              Last edited by aveyo; 01-24-2016, 03:44 AM.
              Troubleshooting crashes
              Dota 2 Resources: autoexec.cfg reference / benchmark.cfg / Tweak it yourself (launch options, cvars) / useful batch files
              No-Bling GlanceValue & FPS ++ NEW! Panorama hotkeys NEW! dota_primary_mm_language_override NEW TOGGLE_QUICKCAST_TP.bat NEW FIX LEGACY KEYS YOURSELF! NEW Toggle UI Animations OFF

              Comment


              • #8
                Borrowed a friend's PSU and I had no crashes after a couple games. Went back to mine and crashed after one. Time to make a PSU purchase. Thank you for all your help.

                Comment

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