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Disconnects(not able to connect) lead to BAN

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  • Disconnects(not able to connect) lead to BAN

    This is not related to the internet provider and happens for all people, so I was able to record a video the following bug:

    - You start the game
    - You can't connect to the game for some reasons. Dota two game is not connecting. All other applications are able to connect to internet.
    - You got a ban for 5 minutes
    - You got a ban for 15 minutes
    - Scared to play the next game

    Video Link -

    Recently, I noticed that much more people having disconnects on pick phase. Probably, we have the same issue.

    Computer Information:
    Manufacturer: To Be Filled By O.E.M.
    Model: To Be Filled By O.E.M.
    Form Factor: Desktop
    No Touch Input Detected

    Processor Information:
    CPU Vendor: GenuineIntel
    CPU Brand: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
    CPU Family: 0x6
    CPU Model: 0x9e
    CPU Stepping: 0xc
    CPU Type: 0x0
    Speed: 3600 Mhz
    16 logical processors
    8 physical processors
    HyperThreading: Supported
    FCMOV: Supported
    SSE2: Supported
    SSE3: Supported
    SSSE3: Supported
    SSE4a: Unsupported
    SSE41: Supported
    SSE42: Supported
    AES: Supported
    AVX: Supported
    AVX2: Supported
    AVX512F: Unsupported
    AVX512PF: Unsupported
    AVX512ER: Unsupported
    AVX512CD: Unsupported
    AVX512VNNI: Unsupported
    SHA: Unsupported
    CMPXCHG16B: Supported
    LAHF/SAHF: Supported
    PrefetchW: Unsupported

    Operating System Version:
    Windows 10 (64 bit)
    NTFS: Supported
    Crypto Provider Codes: Supported 311 0x0 0x0 0x0

    Video Card:
    Driver: NVIDIA GeForce RTX 2070
    DirectX Driver Name: nvldumd.dll
    Driver Version:
    DirectX Driver Version:
    Driver Date: 10 16 2019
    OpenGL Version: 4.6
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 99 Hz
    DirectX Card: NVIDIA GeForce RTX 2070
    VendorID: 0x10de
    DeviceID: 0x1f02
    Revision: 0xa1
    Number of Monitors: 1
    Number of Logical Video Cards: 1
    No SLI or Crossfire Detected
    Primary Display Resolution: 2560 x 1440
    Desktop Resolution: 2560 x 1440
    Primary Display Size: 23.54" x 13.23" (26.97" diag)
    59.8cm x 33.6cm (68.5cm diag)
    Primary Bus: PCI Express 16x
    Primary VRAM: 8191 MB
    Supported MSAA Modes: 2x 4x 8x

    Sound card:
    Audio device: Speakers (Siberia V2 Illuminate

    RAM: 16300 Mb

    UI Language: English
    Media Type: Undetermined
    Total Hard Disk Space Available: 976143 Mb
    Largest Free Hard Disk Block: 838871 Mb
    OS Install Date: Dec 31 1969
    Game Controller: None detected
    VR Headset: None detected

  • #2
    Happening to me too. Im currently on a 1 hour ban because of this happening almost every 2nd game.


    • #3
      Exactly this. There are 2 bugs that happen on the server related to DOTA/Steam. The first one is this one refusing connections to a specific match queue, and the second one is a random lag spike in the middle of the game that lasts 5-6 seconds. I've even seen it happen to immortals while watching their matches AND experienced it as a viewer of said match so it's not isolated at all. They may have even been in a tournament. While dying mid-match because of it is annoying, the thread one here is more annoying because it's 100% Valve's fault but users take 100% of the punishment for it which is not cool.

      You should implement a retroactive pardon and lock it down to the 5 minute wait time only while you look into it. Intentional queue abusers are honestly the least of our issues with griefers, feeders, smurfs, etc. and limited reports for all of them.