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Client Crashes on 64bit in on loading any game including hero demo.

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  • Client Crashes on 64bit in on loading any game including hero demo.

    Hi all,

    I know many have been having similar issues and I have yet to see a solution.
    This is the mdmp file information for the crash, its the same error every time.

    Microsoft (R) Windows Debugger Version 10.0.19041.1 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Program Files (x86)\Steam\steamapps\common\dota 2 beta\game\bin\win64\dota2_2020_0703_103704_0_acces sviolation.mdmp]
    Comment: 'Crash
    Uptime( 36.186599 )
    Total frames( 1901 )
    Curtime( 1788.666748 )
    Realtime( 1.378327 )
    Current Map: '(unknown)'
    Addons:
    VPK overrides: dota -> dota_ti10
    SpawnCount: 3
    Command Line: "dota2.exe" -steam +engine_experimental_drop_frame_ticks 1 +voice_fadeouttime 0 -force_recommend_dx11 -dx11
    Build: 8617 (revision 5968063)
    OS: Windows 10 (Build 18363) version 10.0 (LimitedUser: yes)
    OS type: Windows 10 (17)
    Windows Game DVR: ENABLED
    Windows Game Mode: active
    App UI Language: english, convar english, localization english_GB
    Windows user default LCID: 0x0809
    Misc: rate 80000 update 30 cmd 30 latency 18 msec
    Net: =[A:1:2017383425:15080]
    Time: Fri Jul 3 10:37:04 2020
    Engine thread pool: 1 job queue(s), 7 thread(s)

    VR NOT ENABLED
    Launch path: C:\Program Files (x86)\Steam\steamapps\common\dota 2 beta\game\bin\win64\dota2.exe
    Render system: DX11
    Driver Name: NVIDIA GeForce GTX 1060 3GB
    Driver Version: 26.21.14.3200
    VendorId / DeviceId: 0x10de / 0x1c02
    SubSystem / Rev: 0x37241458 / 0xa1
    DXLevel: 110
    Texture memory: 3,133,145,088
    Vid: Borderless Window, render at 1920 x 1080, display at 1920 x 1080, refresh rate 0.00Hz (60Hz desktop)
    Version:0, cpu_level:2, mem_level:2, gpu_mem_level:2, defaultres:1920, defaultresheight:1080, gpu_level:3, version:1, knowndevice:0, refreshrate_numerator:0, refreshrate_denominator:0, fullscreen:0, coop_fullscreen:0, nowindowborder:1, mat_vsync:1, fullscreen_min_on_focus_loss:0, high_dpi:0, cl_particle_fallback_base:0, cl_particle_fallback_multiplier:0, dota_cheap_water:0, r_deferred_height_fog:1, r_deferred_simple_light:1, r_ssao:1, cl_globallight_shadow_mode:3, r_dota_fxaa:1, r_deferred_additive_pass:1, dota_portrait_animate:1, r_deferred_specular_bloom:1, r_deferred_specular:1, dota_ambient_creatures:1, dota_ambient_cloth:1, r_texture_stream_mip_bias:0, r_dota_normal_maps:1, r_dashboard_render_quality:1, shaderquality:1, recommendedheight:2160, r_grass_quality:2, r_dota_allow_wind_on_trees:1, r_dota_allow_parallax_mapping:1, r_dota_bloom_compute_shader:1, mat_viewportscale:1.000000, r_fullscreen_gamma:2.200000, useadvanced:1, aspectratiomode:1,

    System Memory:
    Memory load: 38%
    Total physical memory: 16294.81 MiB
    Free physical memory: 10083.02 MiB
    Total page file: 20390.81 MiB
    Free page file: 10954.84 MiB

    Registered comments:
    [1534]HostStateRequest::Start(HSR_IDLE): loop(levelload) id(1) addons() desc(Idle (levelload))
    [1534]CEngineServiceMgr::SwitchToLoop levelload requested: id [1] addons []
    [1546]CEngineServiceMgr::Activating loop ( levelload, 1 )
    [16d9]CHostStateMgr::Activate(Idle (levelload))
    [16f8]CEngineServiceMgr::SwitchToLoop game requested: id [1] addons []
    [1a28]m_nServerCount:1 ishltv:no m_nRetryNum:1 szRetryAddress:loopback
    [1ad0]CEngineServiceMgr::Activating loop ( game, 1 )
    [6f7d]HostStateRequest::Start(HSR_GAME): loop(remoteconnect) id(2) addons() desc(Remote Connect (=[A:1:2017383425:15080]))
    [6f7d]CEngineServiceMgr::SwitchToLoop remoteconnect requested: id [2] addons []
    [7060]CEngineServiceMgr::Activating loop ( remoteconnect, 2 )
    [7130]CEngineServiceMgr::SwitchToLoop levelload requested: id [2] addons []
    [7154]CEngineServiceMgr::Activating loop ( levelload, 2 )
    [7178]CEngineServiceMgr::SwitchToLoop game requested: id [2] addons []
    [76d2]m_nServerCount:3 ishltv:yes m_nRetryNum:1 szRetryAddress:=[A:1:2017383425:15080]
    [87e8]CEngineServiceMgr::Activating loop ( game, 2 )
    [87ec]CHostStateMgr::Activate(Remote Connect (=[A:1:2017383425:15080]))

    ConVars (non-default):

    var value default
    engine_experimental_drop_frame_ticks 1 0
    r_gpu_driver_high 1703957 0
    engine_rendersystem_init -dx11
    steamworks_sessionid_client 4296622471636 0
    voice_fadeouttime 0 0.005
    cl_network_quality2 1 -1
    vprof_scope_entity_thinks 1 0
    d3d_max_feature_level 11_1 <Not set>
    cl_interp 0.033 0.016
    r_dota_bloom_compute_shader 1 0
    engine_ostype Windows 10
    dota_matchgroups_automatic 4 0
    default_fov 70 90
    r_texturefilteringquality 3 1
    cl_globallight_shadow_mode 3 2
    dota_active_play_section 2 0
    sv_minrate 80000 5000
    r_texture_pool_size 2390 1600
    cl_interp_ratio 1 2
    steamworks_sessionid_server 4296498706761 0
    cl_updaterate 30 20
    engine_rendersystem_used -dx11
    dota_bot_match_script_index 3 0
    hostname Mr. Papaya
    snd_soundmixer Paused_Mix Default_Mix
    r_gpu_driver_low 920704 0
    tv_transmitall 1 0
    engine_platform_name_extended pc64
    volume 0.07932 1
    think_limit 0 10
    r_dota_allow_parallax_mapping 1 0
    dota_reset_camera_on_spawn false true
    dota_minimap_show_hero_icon false true
    chat_wheel_phrase_4 275 4
    treasure_escalating_rares_popup_seen true false
    dota_use_alternate_recycling true false
    dota_global_item_shuffle_enabled_slots_upconverted true false
    dota_text_filter false true
    dota_summoned_units_auto_attack_mode_2 1 2
    dota_global_item_shuffle_enabled_slots 192 0
    dota_minimap_simple_background false true
    chat_wheel_phrase_0 230 8
    dota_join_regional_chat_channel false true
    dota_enable_range_finder true false
    dota_gauntlet_division_id 2 0
    dota_quest_selected 1015 0
    dota_conduct_scorecard_latest_ack_seq_num 4831 0
    dota_minimap_hero_size 794.482727 600.000000
    chat_wheel_phrase_6 211 6
    dota_last_acknowledged_plus_status 1 -1
    dota_match_solo_fast_queue true false
    dota_weekend_tourney_selected_division 2 0
    chat_wheel_phrase_2 256 2
    chat_wheel_phrase_5 272 5
    dota_highest_seen_item_id 18818570498 0
    dota_splash_ad_acknowledged_id 95 0
    name Mr. Papaya unnamed
    dota_match_solo_queue true false
    chat_wheel_phrase_7 263 7
    dota_player_multipler_orders true false
    dota_quest_challenge_selected 7 0
    dota_camera_speed 5000.000000 3000.000000
    dota_hero_overhead_names 1 2
    dota_minimap_hero_scalar true false
    dota_show_popular_items false true
    chat_wheel_phrase_1 122 1
    chat_wheel_phrase_3 269 3
    dota_turbo_matches_played 4 0
    dota_force_right_click_attack true false

    Console History (reversed)

    562(36.119165): Send msg 7274 (k_EMsgGCGetHeroStandings), 8 bytes
    561(36.118461): PregameHud - SetPreGameVisible 1
    560(36.117647): PregameHud - eGameState is now DOTA_GAMERULES_STATE_GAME_IN_PROGRESS
    559(36.038145): DispatchAsyncEvent backlog, failed to dispatch all this frame. Remaining queue depth: 4048 (was 12288)
    558(35.987677): CDOTA_Hud_Main::EventGameRulesStateChanged DOTA_GAMERULES_STATE_GAME_IN_PROGRESS
    557(35.987669): LoadingDisplay changed from LOADING to NONE (map="start")
    556(35.987543): C:Gamerules: entering state 'DOTA_GAMERULES_STATE_GAME_IN_PROGRESS'
    555(35.986332): Send msg 2581 (k_EMsgClientToGCLookupAccountName), 13 bytes
    554(35.985818): Send msg 2581 (k_EMsgClientToGCLookupAccountName), 13 bytes
    553(35.985334): Send msg 2581 (k_EMsgClientToGCLookupAccountName), 13 bytes
    552(35.791226): CAsyncWriteInProgress::OnComplete( "cfg/chat.cfg" ) -> Success at 35.791
    551(35.636448): CL: Signon traffic "client": incoming 285.605 KB [29 pkts], outgoing 3.296 KB [569 pkts]
    550(35.636433): client =[A:1:2017383425:1508[0]: NetChan Setting Timeout to 30.00 seconds
    549(35.636349): WriteSteamRemoteStorageFileAsync( "cfg/chat.cfg" ) -> at 35.636
    548(35.635601): Send msg 7009 (k_EMsgGCJoinChatChannel), 30 bytes
    547(35.630514): ExecuteQueuedCreation() took 64622us [ Spawned: 4106, Activated 4106, PostDataUpdate: 0, Destroyed: 0, Deallocated: 0, PvsUpdate: 0 ]
    546(35.553167): ExecuteQueuedCreation() took 143965us [ Spawned: 1068, Activated 0, PostDataUpdate: 1068, Destroyed: 0, Deallocated: 0, PvsUpdate: 0 ]
    545(35.378033): Height map file (maps/prefabs/promotional_dire_fountain.vhcg) not found, this will make ground height traces more expensive! Recompile the map to generate a height map.
    544(35.375868): Height map file (maps/prefabs/promotional_radiant_fountain.vhcg) not found, this will make ground height traces more expensive! Recompile the map to generate a height map.
    543(35.372729): Created physics for maps/dota/world_physics.vphys
    542(35.360445): Height map file (maps/start.vhcg) not found, this will make ground height traces more expensive! Recompile the map to generate a height map.
    541(35.359986): CL: Receiving uncompressed update from server
    540(34.796359): CL: CNetworkGameClient::OnSwitchLoopModeFinished( game : success )
    539(34.796356): Remote Connect (=[A:1:2017383425:15080])
    538(34.796332): CL: } IGameSystem::LoopActivateAllSystems done
    537(34.796324): No cursor image files for 'resource\cursor\workshop\pw_mirana_cursors\cursor _inivisible.bmp'
    536(34.794799): ReadSteamRemoteStorageFile( bufOut, "scripts/control_groups.txt" ) -> 0.000519 seconds
    535(34.792852): HO: } IGameSystem::LoopActivateAllSystems done
    534(34.792850): HO: IGameSystem::LoopActivateAllSystems {
    533(34.792846): CL: IGameSystem::LoopActivateAllSystems {
    532(34.790560): ChangeGameUIState: DOTA_GAME_UI_STATE_LOADING_SCREEN -> DOTA_GAME_UI_DOTA_INGAME
    531(34.790522): CL: CGameClientConnectPrerequisite connection succeeded
    530(33.045559): Unable to load grid nav: file not found for world prefabs/promotional_dire_fountain
    529(33.045167): Unable to load grid nav: file not found for world prefabs/promotional_radiant_fountain
    528(32.580926): FixupResourceName: Illegal path, missing extension passed in ("0")!
    527(32.579878): FixupResourceName: Illegal path, missing extension passed in ("0")!
    526(31.521672): Error loading resource file "materials/default/default_specmask_tga_885e1d6b.vtex_c" (Error: ERROR_FILEOPEN)
    525(31.168484): Waited 6.1ms for SteamNetworkingSockets lock
    524(30.456850): NetChan client ProcessMessages has taken more than 138ms to process 80 messages. (Current message type: 'CNETMsg_SpawnGroup_SetCreationTick [11]')
    523(30.455189): NetChan client ProcessMessages has taken more than 137ms to process 60 messages. (Current message type: 'CNETMsg_SpawnGroup_SetCreationTick [11]')
    522(30.452435): NetChan client ProcessMessages has taken more than 134ms to process 40 messages. (Current message type: 'CNETMsg_SpawnGroup_Load [8]')
    521(30.418154): Attempted to find unknown particle system "streak_gold_bg"
    520(30.418152): Attempted to find unknown particle system "GoldStreak"
    519(30.417351): Haptics Manager: LoadAudio2HapticData - LoadKV3FromFile failed: Missing file 'scripts/haptics/audio2haptics_manifest.txt'
    518(30.417285): Haptics Manager: LoadKV3FromFile failed: Missing file 'scripts/haptic_curves.txt'
    517(30.412832): ReadSteamRemoteStorageFile( bufOut, "voice_ban.dt" ) -> 0.000729 seconds
    516(30.406105): CL: CGameRulesGameSystem::GameInit installed game rules
    515(30.405918): CDOTA_Hud_Main:eleteGameEndScreen deleted GameEndUser Mini Dump File: Only registers, stack and portions of memory are available

    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Version 18363 MP (16 procs) Free x64
    Product: WinNt, suite: SingleUserTS Personal
    Machine Name:
    Debug session time: Fri Jul 3 10:37:05.000 2020 (UTC + 1:00)
    System Uptime: not available
    Process Uptime: 0 days 0:00:37.000
    .................................................. ..............
    .................................................. ..............
    ........................
    Loading unloaded module list
    ..
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (634.31b0): Access violation - code c0000005 (first/second chance not available)
    For analysis of this file, run !analyze -v
    ntdll!NtGetContextThread+0x14:
    00007ff8`93dbde04 c3 ret
    0:000> !analyze -v
    ************************************************** *****************************
    * *
    * Exception Analysis *
    * *
    ************************************************** *****************************

    *** WARNING: Unable to verify timestamp for XAudio2_7.dll
    *** WARNING: Unable to verify checksum for v8_libplatform.dll
    *** WARNING: Unable to verify checksum for v8_libbase.dll

    KEY_VALUES_STRING: 1

    Key : AV.Fault
    Value: Read

    Key : Analysis.CPU.Sec
    Value: 2

    Key : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-R28MHQD

    Key : Analysis.DebugData
    Value: CreateObject

    Key : Analysis.DebugModel
    Value: CreateObject

    Key : Analysis.Elapsed.Sec
    Value: 43

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 249

    Key : Analysis.System
    Value: CreateObject

    Key : Timeline.Process.Start.DeltaSec
    Value: 37


    COMMENT: Crash
    Uptime( 36.186599 )
    Total frames( 1901 )
    Curtime( 1788.666748 )
    Realtime( 1.378327 )
    Current Map: '(unknown)'
    Addons:
    VPK overrides: dota -> dota_ti10
    SpawnCount: 3
    Command Line: "dota2.exe" -steam +engine_experimental_drop_frame_ticks 1 +voice_fadeouttime 0 -force_recommend_dx11 -dx11
    Build: 8617 (revision 5968063)
    OS: Windows 10 (Build 18363) version 10.0 (LimitedUser: yes)
    OS type: Windows 10 (17)
    Windows Game DVR: ENABLED
    Windows Game Mode: active
    App UI Language: english, convar english, localization english_GB
    Windows user default LCID: 0x0809
    Misc: rate 80000 update 30 cmd 30 latency 18 msec
    Net: =[A:1:2017383425:15080]
    Time: Fri Jul 3 10:37:04 2020
    Engine thread pool: 1 job queue(s), 7 thread(s)

    VR NOT ENABLED
    Launch path: C:\Program Files (x86)\Steam\steamapps\common\dota 2 beta\game\bin\win64\dota2.exe
    Render system: DX11
    Driver Name: NVIDIA GeForce GTX 1060 3GB
    Driver Version: 26.21.14.3200
    VendorId / DeviceId: 0x10de / 0x1c02
    SubSystem / Rev: 0x37241458 / 0xa1
    DXLevel: 110
    Texture m*TFeY

    NTGLOBALFLAG: 0

    PROCESS_BAM_CURRENT_THROTTLED: 0

    PROCESS_BAM_PREVIOUS_THROTTLED: 0

    CONTEXT: (.ecxr)
    rax=0000012cd2250400 rbx=00007ff83d7f4960 rcx=0000002c00001418
    rdx=0000012df04706a0 rsi=0000012df04706a0 rdi=0000000000000000
    rip=00007ff83b1b0388 rsp=0000000c39f2d030 rbp=0000000000000005
    r8=00007ff83d2023bc r9=00007ff83aaf0000 r10=00007ff83d2023b8
    r11=0000000c39f2d000 r12=00007ff83d7f4860 r13=000000000000ffff
    r14=0000000000000028 r15=0000012c941b3510
    iopl=0 nv up ei ng nz ac pe cy
    cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010293
    client+0x6c0388:
    00007ff8`3b1b0388 f74108fdffffff test dword ptr [rcx+8],0FFFFFFFDh ds:0000002c`00001420=????????
    Resetting default scope

    EXCEPTION_RECORD: (.exr -1)
    ExceptionAddress: 00007ff83b1b0388 (client+0x00000000006c0388)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 0000002c00001420
    Attempt to read from address 0000002c00001420

    PROCESS_NAME: dota2.exe

    READ_ADDRESS: 0000002c00001420

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    EXCEPTION_CODE_STR: c0000005

    EXCEPTION_PARAMETER1: 0000000000000000

    EXCEPTION_PARAMETER2: 0000002c00001420

    STACK_TEXT:
    0000000c`39f2d030 00007ff8`3b3b9573 : 0000000c`39f2ef30 00000000`00000047 0000000c`39f2f390 0000012c`a33a5838 : client+0x6c0388
    0000000c`39f2d080 00007ff8`3b293d00 : 0000012c`014c83d2 0000012c`a33a5838 0000000c`39f2ef30 00007ff8`48d44758 : client!BinaryProperties_GetValue+0x706b3
    0000000c`39f2d0d0 00007ff8`3b293fca : 0000000c`39f2eac0 0000012c`040703a0 00000000`00000a69 00007ff8`93d73550 : client+0x7a3d00
    0000000c`39f2d120 00007ff8`3b1dd946 : 0000000c`000001dd 0000000c`39f2f180 00007ff8`3c44cba0 00007ff8`48d450d8 : client+0x7a3fca
    0000000c`39f2efb0 00007ff8`487e7ac5 : 00000001`41736a01 00007ff8`48d40101 00007ff8`48cd1e70 00000001`41736a01 : client+0x6ed946
    0000000c`39f2eff0 00007ff8`487e7ac5 : 00000001`41736a01 0000000c`39f2f180 00007ff8`48cd1e70 00007ff8`48d44758 : engine2+0x27ac5
    0000000c`39f2f080 00007ff8`4891f359 : 00000001`41736a98 0000000c`39f2f180 0000012c`83140480 0000000c`39f2f1c8 : engine2+0x27ac5
    0000000c`39f2f110 00007ff8`4891ce11 : 00007ff8`48d447a0 0000000c`39f2f250 00000000`00000001 0000012c`83140480 : engine2!Source2Main+0x11a09
    0000000c`39f2f150 00007ff8`48911d3f : 3fb59ee0`00000001 3fb59ee0`20000000 00000000`1216931f 00000000`00000003 : engine2!Source2Main+0xf4c1
    0000000c`39f2f340 00007ff8`489117db : 00000001`00000000 00000000`1216931f 00000000`00000000 00007ff8`00000000 : engine2!Source2Main+0x43ef
    0000000c`39f2f440 00007ff8`489093a4 : 00000001`417249ea 0000000c`39f2f509 00000000`00000000 00007ff8`4c182ae9 : engine2!Source2Main+0x3e8b
    0000000c`39f2f4a0 00007ff8`4890a1cc : 00007ff8`00000000 00000000`00000003 0000000c`39f2e9e0 0000000c`39f2e9e0 : engine2+0x1493a4
    0000000c`39f2f570 00007ff8`4890db18 : 00007ff6`aa7c0000 00000000`00000000 00000000`0000000a 00007ff8`48c3cd28 : engine2+0x14a1cc
    0000000c`39f2f610 00007ff6`aa7c1313 : 00000000`0000000a 00000000`00000000 0000012c`56b744f5 00000000`00000000 : engine2!Source2Main+0x1c8
    0000000c`39f2f6a0 00007ff6`aa7c15f7 : 00000000`0000000a 00000000`00000000 00000000`00000000 00000000`00000000 : dota2+0x1313
    0000000c`39f2f7f0 00007ff8`91e67bd4 : 00000000`00000000 00000000`00000000 00000000`00000000 00007ff8`67c50000 : dota2+0x15f7
    0000000c`39f2f830 00007ff8`93d8ce51 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
    0000000c`39f2f860 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


    SYMBOL_NAME: client+6c0388

    MODULE_NAME: client

    IMAGE_NAME: client.dll

    STACK_COMMAND: ~0s ; .ecxr ; kb

    FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_client.dll!Unknown

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    FAILURE_ID_HASH: {eedbb377-1830-804a-2eaa-f4130ac2ab59}

    Followup: MachineOwner

    When i try playing on -32bit, it will still occassionally crash on the hero selection screen and at the cavern crawl but not all the time. I have reinstalled windows, a ddu install for the graphics card drivers, i replaced my CPU, RAM and motherboard and its still not working. I have tried installing to a different hard drive, different folders, deleting the 570 folder and i still haven't had any luck.

    I am running the following:
    Windows 10 64 bit home premium
    16 gb 3600MHz ddr4 ram (2x8gb)
    GTX1060 3gb
    AMD Ryzen 7 3700X

    If you need any more information let me know, hopefully we can get this fixed for everyone as valve doesn't seem to be interested in fixing it.
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