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Russia and North Europe Server Support

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  • Network congestion on your provider's backbone? Which region are you playing in?

    Originally posted by bitechaface View Post
    Today AGAIN. 7pm - 200 ping. What the hell?

    Can anybody get any answer?

    Comment


    • Tracing route to gw.lux.valve.net [146.66.152.1]
      over a maximum of 30 hops:

      1 24 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
      2 27 ms 27 ms 27 ms ua-85-226-64-1.cust.bredbandsbolaget.se [85.226.
      64.1]
      3 37 ms 37 ms 37 ms ti3080d400-xe0-2-2.ti.telenor.net [146.172.82.37
      ]
      4 38 ms 38 ms 37 ms ti3001c400-ae10-0.ti.telenor.net [146.172.101.18
      9]
      5 38 ms 37 ms 38 ms ti0001c360-ae18-0.ti.telenor.net [146.172.98.46]

      6 37 ms 39 ms 37 ms ti0001b400-ae1-0.ti.telenor.net [146.172.105.66]

      7 44 ms 37 ms 37 ms tiscali-1.ti.telenor.net [148.122.9.10]
      8 252 ms 244 ms 225 ms ae5.fra61.ip4.tinet.net [141.136.107.218]
      9 275 ms 244 ms 241 ms valve-gw.ip4.tinet.net [77.67.74.170]
      10 327 ms 332 ms 333 ms gw.lux.valve.net [146.66.152.1]

      Trace complete.

      C:\Users\Kalle>tracert ^V
      ^C
      C:\Users\Kalle>tracert 146.66.155.1

      Tracing route to 146.66.155.1 over a maximum of 30 hops

      1 84 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
      2 27 ms 27 ms 27 ms ua-85-226-64-1.cust.bredbandsbolaget.se [85.226.
      64.1]
      3 41 ms 42 ms 41 ms ti3080d400-xe0-2-2.ti.telenor.net [146.172.82.37
      ]
      4 41 ms 41 ms 42 ms ti3001c400-ae10-0.ti.telenor.net [146.172.101.18
      9]
      5 42 ms 42 ms 42 ms ti3004c400-ae6-0.ti.telenor.net [146.172.19.177]

      6 41 ms 48 ms 45 ms ti6000b400-ae0-0.ti.telenor.net [146.172.105.2]

      7 42 ms 43 ms 42 ms dix.te1-3.cr1.cop1.dk.ipv4.kaiaglobal.com [192.3
      8.7.72]
      8 75 ms 74 ms 75 ms po2.cr1.ham1.de.ipv4.kaiaglobal.com [193.34.48.1
      3]
      9 55 ms 56 ms 55 ms ae0-0.cr1.ham2.de.ipv4.kaiaglobal.com [193.34.48
      .78]
      10 59 ms 61 ms 60 ms ae0-120.cr1.fra1.de.ipv4.kaiaglobal.com [193.34.
      48.54]
      11 75 ms 76 ms 75 ms ae0-109.cr1.vie1.at.ipv4.kaiaglobal.com [195.13.
      60.142]
      12 76 ms 75 ms 75 ms valve.cr1.vie1.at.ipv4.kaiaglobal.com [193.34.48
      .106]
      13 75 ms 76 ms 76 ms 146.66.155.1

      Trace complete.


      Trace complete.

      C:\Users\Kalle>tracert 146.66.156.1

      Tracing route to gw.sto.valve.net [146.66.156.1]
      over a maximum of 30 hops:

      1 21 ms 99 ms 100 ms dsldevice.lan [192.168.1.254]
      2 27 ms 29 ms 27 ms ua-85-226-64-1.cust.bredbandsbolaget.se [85.226.
      64.1]
      3 31 ms 30 ms 33 ms ti3080d400-xe0-2-2.ti.telenor.net [146.172.82.37
      ]
      4 31 ms 31 ms 30 ms ti3001c400-ae10-0.ti.telenor.net [146.172.101.18
      9]
      5 * 30 ms 30 ms ti3001b400-ae0-0.ti.telenor.net [146.172.105.25]

      6 30 ms 31 ms 37 ms netnod-ix-ge-b-sth-1500.highwinds.com [194.68.12
      8.150]
      7 49 ms 50 ms 50 ms unknown.hwng.net [81.171.70.218]
      8 51 ms 49 ms 49 ms gw.sto.valve.net [146.66.156.1]

      Trace complete.




      It seems that i just got some huge lag against North west.
      Last edited by Mudam; 01-16-2014, 01:51 PM.

      Comment


      • I miss beta.

        Now i have constant 200 ping in EU, sucks a lot

        Comment


        • same problem as above for me.

          my ISP is bredbandsbolaget from Sweden.

          when i trace 146.66.152.1 i get decent ping (around 40ms) until hop 10 which is server IP 141.136.107.218 (supposedly located in france) where the ping goes up to over 200ms

          See this picture for other who have traced the server ip above and also gets massive jump to over 200 ms in ping at the server in france: http://i.imgur.com/I6RLzlH.png

          Valve?? please fix this

          Comment


          • Can add that i have Bredbandsbolaget too.

            Comment


            • I have the same problem as above.

              Comment


              • Originally posted by skize View Post
                I have the same problem as above.
                Is your ISP also Bredbandsbolaget?

                Holy shit is all I can say about BBB's support. After 2 hours of waiting I get a fucking useless tech with 0 knowledge and she asks me to send an email instead... wow.
                Changing to another ISP tomorrow and I can only suggest you others to do the same.

                meanwhile: valve please answer and look into this problem...

                Comment


                • I also have the same problem with Europe West. My ISP/Provider is Bredbandsbolaget. 222ms ae5.fra61.ip4.tinet.net [141.136.107.218]

                  Comment


                  • I live near Copenhagen, but recently I've experienced high ping when playing Matchmaking on EU West. I've tried testing several servers in lobby games, and it seems I have fine ping (80-100ms) on Stockholm, Austria and some Luxembourg servers, but on other Luxembourg servers I get high ping (250ms).

                    I've never had any ping problems before, and my generel internet connection is doing fine. My provider is Telenor. They own Bredbandsbolaget, which seems to give other people some trouble aswell.

                    What is causing this ping problem? And is it possible to fix it?

                    Comment


                    • <-- One more with terribly high latency on EU West servers. Has been like this all of January, incredibly annoying since my exams are done for now and I want to play. My ISP is also Bredbandsbolaget and I live in Stockholm. I'm usually at around 250-350 ping in-game with 5-20% packet loss ratio at EU West servers. When I play at the Russian server, my latency is fine, but every minute or so I get a 2-10 second lag spike and I can't do anything.

                      EU West:
                      C:\Users\Citruz>tracert 146.66.152.1

                      Tracing route to gw.lux.valve.net [146.66.152.1]
                      over a maximum of 30 hops:

                      1 <1 ms <1 ms <1 ms READYSHARE [192.168.10.1]
                      2 28 ms 27 ms 28 ms ua-83-227-188-193.cust.bredbandsbolaget.se [83.2
                      27.188.193]
                      3 43 ms 38 ms 35 ms ti3001d400-xe6-1-0.ti.telenor.net [146.172.107.5
                      ]
                      4 37 ms 36 ms 36 ms ti3001c400-ae1-0.ti.telenor.net [146.172.99.69]

                      5 36 ms 36 ms 35 ms ti0001c360-ae18-0.ti.telenor.net [146.172.98.46]

                      6 36 ms 36 ms 35 ms ti0001b400-ae1-0.ti.telenor.net [146.172.105.66]

                      7 36 ms 35 ms 35 ms tiscali-1.ti.telenor.net [148.122.9.10]
                      8 182 ms 182 ms 196 ms ae5.fra61.ip4.tinet.net [141.136.107.218]
                      9 193 ms 188 ms * valve-gw.ip4.tinet.net [77.67.74.170]
                      10 199 ms * 204 ms gw.lux.valve.net [146.66.152.1]

                      Trace complete.

                      EU East:
                      C:\Users\Citruz>tracert 146.66.155.1

                      Tracing route to 146.66.155.1 over a maximum of 30 hops

                      1 <1 ms <1 ms <1 ms READYSHARE [192.168.10.1]
                      2 28 ms 28 ms 28 ms ua-83-227-188-193.cust.bredbandsbolaget.se [83.2
                      27.188.193]
                      3 28 ms 28 ms 28 ms ti3001d400-xe6-1-0.ti.telenor.net [146.172.107.5
                      ]
                      4 40 ms 39 ms 39 ms ti3001c400-ae1-0.ti.telenor.net [146.172.99.69]

                      5 40 ms 40 ms 39 ms ti3004c400-ae6-0.ti.telenor.net [146.172.19.177]

                      6 41 ms 39 ms 39 ms ti6000b400-ae0-0.ti.telenor.net [146.172.105.2]

                      7 40 ms 42 ms 40 ms dix.te1-3.cr1.cop1.dk.ipv4.kaiaglobal.com [192.3
                      8.7.72]
                      8 82 ms 72 ms 73 ms po2.cr1.ham1.de.ipv4.kaiaglobal.com [193.34.48.1
                      3]
                      9 53 ms 53 ms 52 ms ae0-0.cr1.ham2.de.ipv4.kaiaglobal.com [193.34.48
                      .78]
                      10 58 ms 60 ms 60 ms ae0-120.cr1.fra1.de.ipv4.kaiaglobal.com [193.34.
                      48.54]
                      11 72 ms 72 ms 72 ms ae0-109.cr1.vie1.at.ipv4.kaiaglobal.com [195.13.
                      60.142]
                      12 74 ms 73 ms 72 ms valve.cr1.vie1.at.ipv4.kaiaglobal.com [193.34.48
                      .106]
                      13 81 ms 74 ms 77 ms 146.66.155.1

                      Trace complete.

                      Comment


                      • Is it common that somebody is answering these threads and take action on it ? Or can we just sit together whining?

                        Comment


                        • edit: nvm
                          Last edited by Draskyl; 01-17-2014, 11:11 AM.

                          Comment


                          • I have contacted Telenor about this. I am still waiting for their response.


                            Originally posted by Citruz View Post
                            <-- One more with terribly high latency on EU West servers. Has been like this all of January, incredibly annoying since my exams are done for now and I want to play. My ISP is also Bredbandsbolaget and I live in Stockholm. I'm usually at around 250-350 ping in-game with 5-20% packet loss ratio at EU West servers. When I play at the Russian server, my latency is fine, but every minute or so I get a 2-10 second lag spike and I can't do anything.

                            EU West:
                            C:\Users\Citruz>tracert 146.66.152.1

                            Tracing route to gw.lux.valve.net [146.66.152.1]
                            over a maximum of 30 hops:

                            1 <1 ms <1 ms <1 ms READYSHARE [192.168.10.1]
                            2 28 ms 27 ms 28 ms ua-83-227-188-193.cust.bredbandsbolaget.se [83.2
                            27.188.193]
                            3 43 ms 38 ms 35 ms ti3001d400-xe6-1-0.ti.telenor.net [146.172.107.5
                            ]
                            4 37 ms 36 ms 36 ms ti3001c400-ae1-0.ti.telenor.net [146.172.99.69]

                            5 36 ms 36 ms 35 ms ti0001c360-ae18-0.ti.telenor.net [146.172.98.46]

                            6 36 ms 36 ms 35 ms ti0001b400-ae1-0.ti.telenor.net [146.172.105.66]

                            7 36 ms 35 ms 35 ms tiscali-1.ti.telenor.net [148.122.9.10]
                            8 182 ms 182 ms 196 ms ae5.fra61.ip4.tinet.net [141.136.107.218]
                            9 193 ms 188 ms * valve-gw.ip4.tinet.net [77.67.74.170]
                            10 199 ms * 204 ms gw.lux.valve.net [146.66.152.1]

                            Trace complete.

                            EU East:
                            C:\Users\Citruz>tracert 146.66.155.1

                            Tracing route to 146.66.155.1 over a maximum of 30 hops

                            1 <1 ms <1 ms <1 ms READYSHARE [192.168.10.1]
                            2 28 ms 28 ms 28 ms ua-83-227-188-193.cust.bredbandsbolaget.se [83.2
                            27.188.193]
                            3 28 ms 28 ms 28 ms ti3001d400-xe6-1-0.ti.telenor.net [146.172.107.5
                            ]
                            4 40 ms 39 ms 39 ms ti3001c400-ae1-0.ti.telenor.net [146.172.99.69]

                            5 40 ms 40 ms 39 ms ti3004c400-ae6-0.ti.telenor.net [146.172.19.177]

                            6 41 ms 39 ms 39 ms ti6000b400-ae0-0.ti.telenor.net [146.172.105.2]

                            7 40 ms 42 ms 40 ms dix.te1-3.cr1.cop1.dk.ipv4.kaiaglobal.com [192.3
                            8.7.72]
                            8 82 ms 72 ms 73 ms po2.cr1.ham1.de.ipv4.kaiaglobal.com [193.34.48.1
                            3]
                            9 53 ms 53 ms 52 ms ae0-0.cr1.ham2.de.ipv4.kaiaglobal.com [193.34.48
                            .78]
                            10 58 ms 60 ms 60 ms ae0-120.cr1.fra1.de.ipv4.kaiaglobal.com [193.34.
                            48.54]
                            11 72 ms 72 ms 72 ms ae0-109.cr1.vie1.at.ipv4.kaiaglobal.com [195.13.
                            60.142]
                            12 74 ms 73 ms 72 ms valve.cr1.vie1.at.ipv4.kaiaglobal.com [193.34.48
                            .106]
                            13 81 ms 74 ms 77 ms 146.66.155.1

                            Trace complete.

                            Comment


                            • connection to dota 2 network
                              can't watch stream
                              =\

                              KEEP IN SHADOWS

                              Comment


                              • Bredbandsbolaget here as well, living in Stockholm. Experiencing the same kind of randomness in ping. One game I have 30-50ms (normal) then suddenly the next game I have 250+.

                                EU West
                                C:\Users\Millen>tracert 146.66.152.1

                                Tracing route to gw.lux.valve.net [146.66.152.1]
                                over a maximum of 30 hops:

                                1 1 ms <1 ms <1 ms 192.168.1.254
                                2 * 1 ms 1 ms ua-85-229-192-1.cust.bredbandsbolaget.se [85.229
                                .192.1]
                                3 13 ms 14 ms 11 ms ti3002d401-xe1-0-1.ti.telenor.net [146.172.88.15
                                3]
                                4 12 ms 11 ms 12 ms ti3002c400-ae4-0.ti.telenor.net [146.172.19.206]

                                5 13 ms 12 ms 12 ms ti0300c360-ae17-0.ti.telenor.net [146.172.19.173
                                ]
                                6 11 ms 12 ms 11 ms ti0001b400-ae0-0.ti.telenor.net [146.172.105.18]

                                7 71 ms 11 ms 11 ms tiscali-1.ti.telenor.net [148.122.9.10]
                                8 251 ms 253 ms * ae5.fra61.ip4.tinet.net [141.136.107.218]
                                9 254 ms 246 ms * valve-gw.ip4.tinet.net [77.67.74.170]
                                10 246 ms 252 ms * gw.lux.valve.net [146.66.152.1]
                                11 259 ms * 246 ms gw.lux.valve.net [146.66.152.1]

                                Trace complete.

                                EU East
                                C:\Users\Millen>tracert 146.66.155.1

                                Tracing route to 146.66.155.1 over a maximum of 30 hops

                                1 <1 ms <1 ms <1 ms 192.168.1.254
                                2 1 ms 3 ms 1 ms ua-85-229-192-1.cust.bredbandsbolaget.se [85.229
                                .192.1]
                                3 14 ms 15 ms 15 ms ti3002d401-xe1-0-1.ti.telenor.net [146.172.88.15
                                3]
                                4 15 ms 14 ms 14 ms ti3002c400-ae4-0.ti.telenor.net [146.172.19.206]

                                5 15 ms 14 ms 15 ms ti3003c400-ae0-0.ti.telenor.net [146.172.100.70]

                                6 14 ms 14 ms 14 ms ti6000b400-ae1-0.ti.telenor.net [146.172.105.46]

                                7 15 ms 15 ms 15 ms dix.te1-3.cr1.cop1.dk.ipv4.kaiaglobal.com [192.3
                                8.7.72]
                                8 135 ms 138 ms 47 ms po2.cr1.ham1.de.ipv4.kaiaglobal.com [193.34.48.1
                                3]
                                9 27 ms 27 ms 27 ms ae0-0.cr1.ham2.de.ipv4.kaiaglobal.com [193.34.48
                                .78]
                                10 34 ms 34 ms 37 ms ae0-120.cr1.fra1.de.ipv4.kaiaglobal.com [193.34.
                                48.54]
                                11 46 ms 46 ms 46 ms ae0-109.cr1.vie1.at.ipv4.kaiaglobal.com [195.13.
                                60.142]
                                12 46 ms 46 ms 46 ms valve.cr1.vie1.at.ipv4.kaiaglobal.com [193.34.48
                                .106]
                                13 47 ms 48 ms 53 ms 146.66.155.1

                                Trace complete.

                                Comment

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