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Russia and North Europe Server Support

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  • #46
    I'm not a leaver, help

    Hello I have a problem. Yesterday I played on one of the servers and at one point I had a problem with the internet, which is why I had to disconnect from the game. Today I went to the game and saw the main menu, my priority is lowered by 15 hours. Please, Please return my priority, because I left the game only because of technical problems. I'm not a Leaver. Please, help me.

    P.S. Sorry for my bad English.

    Comment


    • #47
      Доброго времени суток!
      Я постараюсь быть краток.
      На форуме особо не сидел, но поиски привели меня в техподдержку.
      Так вот суть проблемы :
      Это постоянно зависание игры. через каждые 1-2 игры - игра виснет, чаще всего это происходит, при загрузке, либо когда выбираешь героя и нажимаешь "играть" .
      А вот недавно у меня начала виснуть игра непосредственно во время игры, при том расходуется столько памяти, что я с трудом вызываю диспетчера! После его вызова, у меня стим делает некую синхронизацию, либо вообще ничего не происходит, и когда я пытаюсь в панике быстро зайти, либо я не могу переподключиться - ибо выдает ошибку подключения! Либо когда я захожу у меня появляется "ливер" , т.е. снижение игрового приоритета .
      Хотел бы узнать с чем это связанно, ибо так играть просто невозможно! Да еще и в "ливерах" оставаться.
      Спасибо!
      Жду ответа\помощи.

      English

      Good day!
      I'll try to be brief.
      The forum does not sit, but the search led me to support.
      So that's the problem:
      It constantly freezes the game. every 1-2 games - the game hangs, it's frequently, downloading, or when choosing a character and press "play."
      But recently I started to hang the game directly in the game, with the spent so much memory that I can hardly call the manager! After his call, I have Steam does some synchronization, or nothing happens, and when I try to go fast in a panic, or I can not reconnect - for an error to connect! Or when I go, I get the "liver", ie reducing gaming priority.
      I want to know what is the reason, because it is simply impossible to play well! And even in the "leaver" stay.
      Thank you!
      Waiting for reply \ help.

      Comment


      • #48
        Microsoft Windows [Version 6.1.7601]
        Copyright (c) 2009 Microsoft Corporation. All rights reserved.

        C:\Users\unSaid>tracert 146.66.156.1

        Tracing route to gw.sto.valve.net [146.66.156.1]
        over a maximum of 30 hops:

        1 1 ms 1 ms 1 ms vpn507-l0.msk.corbina.net [78.107.1.252]
        2 * * * Request timed out.
        3 22 ms 23 ms 23 ms m9-crs-2-be8.corbina.net [195.14.62.86]
        4 20 ms 20 ms 20 ms 195.14.62.67
        5 19 ms 19 ms 19 ms corbina-gw-140G.mx01.stockholm.gldn.net [85.21.2
        24.102]
        6 52 ms 41 ms 57 ms eth15-2.r1.ams2.nl.atrato.net [195.69.144.229]
        7 63 ms 43 ms 51 ms eth3-5.r1.fra1.de.atrato.net [80.94.64.222]
        8 67 ms 81 ms 67 ms 78.152.44.166
        9 72 ms 74 ms 75 ms ve17.r1.sto2.se.atrato.net [78.152.35.186]
        10 67 ms 68 ms 72 ms highwinds-33438-gw.sto02-1.se.as5580.net [78.152
        .40.218]
        11 78 ms 44 ms 44 ms unknown.hwng.net [81.171.70.218]
        12 45 ms 46 ms 47 ms gw.sto.valve.net [146.66.156.1]

        Trace complete.

        C:\Users\unSaid>tracert 146.66.155.1

        Tracing route to 146.66.155.1 over a maximum of 30 hops

        1 1 ms 1 ms 1 ms vpn507-l0.msk.corbina.net [78.107.1.252]
        2 * * * Request timed out.
        3 21 ms 23 ms 23 ms m9-crs-2-be8.corbina.net [195.14.62.86]
        4 20 ms 20 ms 36 ms 195.14.62.67
        5 20 ms 19 ms 19 ms corbina-gw-140G.mx01.stockholm.gldn.net [85.21.2
        24.102]
        6 45 ms 45 ms 45 ms ams-ix.ae0-109.cr1.ams2.nl.ipv4.kaiaglobal.com [
        195.69.145.103]
        7 64 ms 63 ms 63 ms ae0-544.cr1.fra1.de.ipv4.kaiaglobal.com [195.13.
        60.45]
        8 76 ms 75 ms 75 ms xe-0-0-0-542.cr1.vie1.at.ipv4.kaiaglobal.com [19
        5.13.60.50]
        9 79 ms 79 ms 90 ms valve.cr1.vie1.at.ipv4.kaiaglobal.com [193.34.48
        .106]
        10 76 ms 78 ms 77 ms 146.66.155.1

        Trace complete.

        C:\Users\unSaid>tracert 146.66.152.1

        Tracing route to gw.lux.valve.net [146.66.152.1]
        over a maximum of 30 hops:

        1 1 ms 1 ms 1 ms vpn507-l0.msk.corbina.net [78.107.1.252]
        2 * * * Request timed out.
        3 5 ms 3 ms 3 ms ko-crs-be14.corbina.net [195.14.54.241]
        4 2 ms 2 ms 2 ms ko-bb-be1.corbina.net [195.14.54.125]
        5 19 ms 19 ms 19 ms beeline-gw2.bar1.Stockholm1.Level3.net [213.242.
        69.37]
        6 143 ms 156 ms 152 ms ae-8-8.ebr1.Dusseldorf1.Level3.net [4.69.200.250
        ]
        7 146 ms 146 ms 146 ms ae-48-48.ebr3.Frankfurt1.Level3.net [4.69.143.17
        8]
        8 146 ms 147 ms 148 ms ae-93-93.csw4.Frankfurt1.Level3.net [4.69.163.14
        ]
        9 149 ms 148 ms 148 ms ae-92-92.ebr2.Frankfurt1.Level3.net [4.69.140.29
        ]
        10 168 ms 202 ms 226 ms ae-19-19.car1.Luxembourg1.Level3.net [4.69.148.2
        29]
        11 146 ms 146 ms 146 ms 212.73.249.18
        12 148 ms 148 ms 149 ms gw.lux.valve.net [146.66.152.1]

        Trace complete.

        C:\Users\unSaid>


        problem is : used to be EXACTLY THE SAME (~what i have for sweden now) PLAYABLE PING. on all 3 servers.
        now only sweden is ok.
        fix pls.

        Comment


        • #49
          Добрый всем!
          акк: Ryzarx; матч: 163809684; игра примерно с 9.30 до 10.20 02.04.13;
          проблема: вначале игры на фазе пика повисла Дота2 и стим, процессы скушали по 2+ Гб оперативной памяти и закрылись. Перезашел через 1 минуту в игру, реконнектнулся, но появилась надпись что я ее покинул. Играли дальше 5х5, победили легко, а в результате у меня +0 птс; засчитан лив и поражение. По логу чата можно посмотреть тайминги. Спасибо. [email protected]

          Comment


          • #50
            Originally posted by Ryzarx View Post
            Добрый всем!
            акк: Ryzarx; матч: 163809684; игра примерно с 9.30 до 10.20 02.04.13;
            проблема: вначале игры на фазе пика повисла Дота2 и стим, процессы скушали по 2+ Гб оперативной памяти и закрылись. Перезашел через 1 минуту в игру, реконнектнулся, но появилась надпись что я ее покинул. Играли дальше 5х5, победили легко, а в результате у меня +0 птс; засчитан лив и поражение. По логу чата можно посмотреть тайминги. Спасибо. [email protected]
            The same shit happened with me today.
            account: blackkopcap.khv, match:164386767
            I got baned for no reason again. When game started half of team just leave the game, i stayed alone, and in next minute we got tech lose, so this is second time, when this problem appeared, it's really anoying

            Comment


            • #51
              http://i218.photobucket.com/albums/c...ps944e2532.jpg

              shouldn't this work?

              Servers are off again??

              Ok it works now

              Comment


              • #52
                Hi. I always play on Russian server. Ping was always near 20-30 ms with 0% packets loss. 2 days ago some lags appeared. Ping is near 50-70 ms with 2-5% packet loss now. I have some micro freezes, lags, delay. My internet connection is 23mb. Do only i have this problem? Plz help i can't play with that lags

                Comment


                • #53
                  As reported in the other thread. EU West servers keep disconnecting for most/all people in those games. I'm in a few large busy chat rooms and every time a game goes down many people are reporting it at the same time. These games are unable to be reconnected to, even through restarting Steam and Dota. All you get is the endless Loading... splash screen and then 'Disconnect: Unable to establish connection to the server. Dismiss.' In the console it says

                  Code:
                  Retrying public(146.66.152.36:27018) ...
                  23.425:  Sending UDP connect to public IP 146.66.152.36:27018
                  Retrying public(146.66.152.36:27018) ...
                  29.454:  Sending UDP connect to public IP 146.66.152.36:27018
                  Retrying public(146.66.152.36:27018) ...
                  35.487:  Sending UDP connect to public IP 146.66.152.36:27018
                  Retrying public(146.66.152.36:27018) ...
                  41.501:  Sending UDP connect to public IP 146.66.152.36:27018
                  Retrying public(146.66.152.36:27018) ...
                  47.533:  Sending UDP connect to public IP 146.66.152.36:27018
                  Retrying public(146.66.152.36:27018) ...
                  53.536:  Sending UDP connect to public IP 146.66.152.36:27018
                  Retrying public(146.66.152.36:27018) ...
                  59.567:  Sending UDP connect to public IP 146.66.152.36:27018
                  at the same time, pinging to another non Valve location is constant and internet is fine and obviously not an issue for everyone at the same time.

                  Symptoms in game are sudden jerkiness but without the ping spiking, then text being delayed by a few seconds, then heroes freezing, then red text.
                  Last edited by cinephile; 04-07-2013, 02:19 AM.
                  "It can't be bargained with. It can't be reasoned with. It doesn't feel pity, or remorse, or fear. And it absolutely will not stop, ever, until you are dead."
                  Io, the Guardian Wisp

                  Comment


                  • #54
                    Hi, my name is Andrew, 3 mounth i'm playing without troubles (servers Russia, East-West Europe). Last two days i have hard laggs with dota. Game starts well, but after pick looks like bad ping and lose packets, hard laggs begin. Hero is staying, nobody moves. But other players are playing. They have no any problem wich I wrote. After some minutes I see red message (in right corner) something about bad connection, automathic disconnect from server, lost packets and so on. Can't play with this things. I updated DirectX, Net.Framework, C++, riched nothing. While try to fix it, i have to leave from game becouse of laggs. My account have penalty for 4 days. Some players wrote about this on russian forums, but nobody say how it could be fixed.

                    What should i do to fix it, and can you drop low priority of my account?
                    Last edited by ftphost; 04-07-2013, 12:37 PM. Reason: added server location

                    Comment


                    • #55
                      Originally posted by ftphost View Post
                      Hi, my name is Andrew, 3 mounth i'm playing without troubles (servers Russia, East-West Europe). Last two days i have hard laggs with dota. Game starts well, but after pick looks like bad ping and lose packets, hard laggs begin. Hero is staying, nobody moves. But other players are playing. They have no any problem wich I wrote. After some minutes I see red message (in right corner) something about bad connection, automathic disconnect from server, lost packets and so on. Can't play with this things. I updated DirectX, Net.Framework, C++, riched nothing. While try to fix it, i have to leave from game becouse of laggs. My account have penalty for 4 days. Some players wrote about this on russian forums, but nobody say how it could be fixed.

                      What should i do to fix it, and can you drop low priority of my account?
                      Most likely your ISP issues.

                      Comment


                      • #56
                        Nope. I'm playing Starcraft 2, Diablo 3, LFS, WC3TFT, and so on without any troubles. Have no drop and session crashes. 10 my friends have the same provider, they are playing dota2 no complaints. Just one my neighbour told me about freezes and laggs (5 games, 4 leaves becouse of laggs). He have 4g. If ISP, so I would got this earlier, when just started.
                        Last edited by ftphost; 04-11-2013, 06:32 AM.

                        Comment


                        • #57
                          Need New Server! https://www.change.org/en-AU/petitio...2-japan-server

                          Comment


                          • #58
                            |------------------------------------------------------------------------------------------|
                            | WinMTR statistics |
                            | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
                            |------------------------------------------------|------|------|------|------|------|------|
                            | 192.168.1.1 - 0 | 37 | 37 | 0 | 20 | 27 | 24 |
                            | l49-52-190.cn.ru - 0 | 37 | 37 | 0 | 5 | 88 | 1 |
                            | 10.245.234.53 - 0 | 37 | 37 | 1 | 7 | 61 | 2 |
                            | 10.245.138.73 - 0 | 37 | 37 | 1 | 2 | 25 | 1 |
                            | 10.245.138.81 - 0 | 37 | 37 | 1 | 3 | 23 | 1 |
                            | 10.245.222.142 - 0 | 37 | 37 | 1 | 1 | 2 | 2 |
                            | 10.245.222.133 - 0 | 37 | 37 | 1 | 4 | 34 | 1 |
                            | ip-178-23-151-1.ll-nsk.synterra-sib.ru - 65 | 37 | 13 | 2 | 2 | 3 | 2 |
                            | 85.26.162.66 - 0 | 37 | 37 | 2 | 3 | 5 | 4 |
                            | 10.222.255.54 - 0 | 37 | 36 | 81 | 93 | 335 | 87 |
                            | No response from host - 100 | 36 | 0 | 0 | 0 | 0 | 117 |
                            | 10.222.177.65 - 0 | 36 | 36 | 83 | 87 | 90 | 88 |
                            | 10.222.177.53 - 0 | 36 | 36 | 84 | 88 | 109 | 88 |
                            | netnod-ix-ge-b-sth-1500.highwinds.com - 0 | 36 | 36 | 84 | 88 | 100 | 86 |
                            | netnod-ix-ge-b-sth-1500.highwinds.com - 0 | 36 | 36 | 80 | 86 | 90 | 86 |
                            | gw.sto.valve.net - 0 | 36 | 36 | 80 | 87 | 105 | 87 |
                            |________________________________________________| ______|______|______|______|______|______|
                            Why my ping in game at start is 80-90, but when everyone appears it goes 120?
                            Why russian server is not in russia? I want it to be in the center of russia - Novosibirsk )

                            Comment


                            • #59
                              Russian server lags hard !!! Fix it plz. Not only i lag, but all the players.

                              Comment


                              • #60
                                Hello,
                                This has been going on now for quite some time, almost two weeks.
                                In the mornings my ping and latency and overall "experienced lags" are no issue.
                                I know it is mostly the case of my ISP provider, but my internet is really quite stable it is not the fastest (only 20/40 (nights)mbps and 4 mbps upload) but it should be able to handle dota2....

                                I don't know what has been changed in the last few patches or wether it is the problem with servers capacity (only european ones, because you know what? at US EAST I'm having 160 ms, but there is no "unnatural delay").
                                The game on US-EASt server is responding slower for sure, because it's 120-130 ms (ping) but it is playable, european servers on the other hand are not really playable, I'm having 3-4 second delays in the hero response even though it shows 60 ms of latency... the ping on the other hand shows 200-400 (I'm located in Gdynia, Poland so please...)

                                Anyway.. what I am trying to say, the quality of servers for european community is not the best lately, I hope it will be improved soonish .

                                Comment

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