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Missing rune from my CM arcana!

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  • Missing rune from my CM arcana!

    Hello steam support!
    I've purchased Cristal Maiden arcana few days ago, had 3 gems and specter gem Dota Cinema. Two days ago, when i got home from my work, i found my cm arcana without gems and gems in inventory left, plus i had 5 holles in arcana instead of 4 slots. I saw other people have arcana with gem that unlocks wolf puppy style, they said they got gems removed and implemented one gem for puppy style, which i didnt get. You can checn my trades,inventory and all, there's no gem for puppy upgrade in my inventory. Maybe your workers used artificier's tool to drop the gems and make another slot for new gem and forgot to socket it? I dont know. I just dont have that gem, dont know where or how to find it and i want new style for that puppey. Please help!
    Thank you!