Hi, I'm new to this game, but already spent quite much money.

lately, I noticed that after a game in which my teammates tipped me, there were no shards adding to my account, is this a bug?

Also i cant find a match in turbo mode after nearly half an hour. Whereas my friend says he can find one very shortly, and Diretide seems working fine for me, I dont know whats going on.

Plz help.

ID 1123416431