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Lava Kupo

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  • Lava Kupo

    I had spend about $200 to get this courier 2 weeks ago and recently(maybe 2-3 days ago) I noticed that my Lava Kupo's effect has change from "Amazing" to "Not so impressive".

    I was wondering if you can take a look into this, if the item is bugged before, then does this mean you are making your customers to pay for your mistake for the lack of QA before releasing new items?

    I do not think this is fair, and if I know this will have happened I will not dump $200 into this courier(So does many of other people who had spent upward $300 on the steam market graph, and traded over 120 keys for it on dota2lounge), as when we paid the price back then, the effect currently is not what we are paying for. Please make an appeal on this judgement if possible, thanks.
    Last edited by dreamc4st; 08-08-2013, 09:27 AM.

  • #2
    You must be really naive to think that the "amazing look" (different from all other lava couriers) wasn't just a visual glitch and wouldn't be fixed any time. If you were scammed, i.e., the seller TOLD you in any way the effect was special and NOT a glitch (and if you can prove it with logs on steam chat), then you can report and MAYBE get keys/money back.

    Anyway, if you can not get anything back, it's your lost, that's the bad side of the market, while some people who bought that ridiculously bad looking set for Ursa suddenly got "rich", people like you just lose. Taking another example: people that traded Trapjaw for the same price of the Lockjaw as soon as it made into the market basically lost 60% of what they spent. Same with people that bought the cauldron as soon as it got the new entangle effect for 2x or 3x the old price and now it's the same price as before.
    to the community:

    Comment


    • #3
      Originally posted by Pedrovp View Post
      You must be really naive to think that the "amazing look" (different from all other lava couriers) wasn't just a visual glitch and wouldn't be fixed any time. If you were scammed, i.e., the seller TOLD you in any way the effect was special and NOT a glitch (and if you can prove it with logs on steam chat), then you can report and MAYBE get keys/money back.

      Anyway, if you can not get anything back, it's your lost, that's the bad side of the market, while some people who bought that ridiculously bad looking set for Ursa suddenly got "rich", people like you just lose. Taking another example: people that traded Trapjaw for the same price of the Lockjaw as soon as it made into the market basically lost 60% of what they spent. Same with people that bought the cauldron as soon as it got the new entangle effect for 2x or 3x the old price and now it's the same price as before.
      You see, software companies like Valve, should have been testing and checking quality for their contents before each release.

      As for a chest drop like this, wouldn't it be obvious if the effect is bugged when they QA it? I mean its not something that's unnoticeable, and now why are they making their customers pay for something they lacked before releasing, while they earn the fullest from the sales? (Remember Valve, people who will dump this kind of money into a courier are your big spenders, and who will actually support your products/business tactic.)

      Same thing happened to the Alpine set, after they release it, they realize it was plagiarized from another game(QA did not catch the mistake), thus why they made it immortal. But in that case, their customers didn't tank for their mistake.

      The case for lockjaw and trapjaw you were given makes no resemblance to the Lava Kupo, since nothing was changed, people are still paying for what the courier is suppose to do. And as for Cauldron, they made it better not worst, there's nothing to complain about, and it has nothing related to QA, since people are getting what they are paying for at the beginning but Valve just made it better.

      I have no problem if I or someone else made a bad investment and lose money on some items, I am not a sore-loser like that. However what happened today is clearly not an issue with the market, but the company's regulation itself. If you let them get away this time on how they handled this issue, this will certainly happen again. This is an issue that has to be addressed and people who has affected by this mistake regarding quality assurance, should be compensated or, at least get back what they have paid for. (I mean the courier's effect, not money. Or at least some effect that worth the price we paid.)
      Last edited by dreamc4st; 08-08-2013, 10:46 AM.

      Comment


      • #4
        Originally posted by dreamc4st View Post
        You see, software companies like Valve, should have been testing and checking quality for their contents before each release.
        I agree with that. And i think everyone does.

        Originally posted by dreamc4st View Post
        As for a chest drop like this, wouldn't it be obvious if the effect is bugged when they QA it? I mean its not something that's unnoticeable, and now why are they making their customers pay for something they lacked before releasing, while they earn the fullest from the sales? (Remember Valve, people who will dump this kind of money into a courier are your big spenders, and who will actually support your products/business tactic.)
        Now you are wrong, they are not making you pay for anything, you paid because you WANTED to, and you didn't even paid directly to Valve, although they get the money anyway. For people who paid for the key, they got what they paid for: a key. And with that key they opened a chest and dropped something, again, it's what they paid for and it's what Valve promised them. And some people got the glitched lava Kupu, in any case, they got what they paid for: a random drop. Now, anything beyond that is totally out of control AND responsibility of Valve (unless you got scammed), it's a parallel market where PEOPLE decide the prices, and you paid a high price for an item that was glitched and a lot of people was aware of that (search this forum and you'll see). Anyway, even for people that didn't sell or traded their courier, the fact that Valve fixed it does not give them any right to complain (ask they to put the glitch back), it's what they paid for anyway.

        So, again, deal with it, it's a bad trade, even if it's not fault of the market itself. It's the same thing when you buy a beautiful house and pay a lot for it, and then, on the next month, there's an airport operating next to your new home and its valor will drop a LOT. There was a lot of people telling in a lot of places that they would make that airport, but you just ignored them or didn't research hard enough to find that out and now you are just paying the price of a bad trade.

        Originally posted by dreamc4st View Post
        Same thing happened to the Alpine set, after they release it, they realize it was plagiarized from another game(QA did not catch the mistake), thus why they made it immortal. But in that case, their customers didn't tank for their mistake.
        you have no idea what your are saying... this happened with the Void mace, it was a summer chest drop and someone found out it was plagiarized from some RPG and Valve changed totally the item and turned into "vintage" and "immortal". In the case of the Ursa set, they released a poorly made and rated item set, the community demanded they to put it out, as it was ugly and lore breaking, so they did it, and, as the item was no longer available, it became "immortal". Again, people got lucky. And your argument that "customers didn't tank for their mistake" is flawed, as in your case you got the loss, but some other customer got the profit, so it's not the company's fault, it's the seller's, who overpriced the Kupu probably aware that soon or late it would have the same value as other lava couriers.
        Last edited by Pedrovp; 08-08-2013, 10:56 AM.
        to the community:

        Comment


        • #5
          Originally posted by Pedrovp View Post
          Now you are wrong, they are not making you pay for anything, you paid because you WANTED to, and you didn't even paid directly to Valve, although they get the money anyway. For people who paid for the key, they got what they paid for: a key. And with that key they opened a chest and dropped something, again, it's what they paid for and it's what Valve promised them. And some people got the glitched lava Kupu, in any case, they got what they paid for: a random drop. Now, anything beyond that is totally out of control AND responsibility of Valve (unless you got scammed), it's a parallel market where PEOPLE decide the prices, and you paid a high price for an item that was glitched and a lot of people was aware of that (search this forum and you'll see). Anyway, even for people that didn't sell or traded their courier, the fact that Valve fixed it does not give them any right to complain (ask they to put the glitch back), it's what they paid for anyway.

          So, again, deal with it, it's a bad trade, even if it's not fault of the market itself. It's the same thing when you buy a beautiful house and pay a lot for it, and then, on the next month, there's an airport operating next to your new home and its valor will drop a LOT. There was a lot of people telling in a lot of places that they would make that airport, but you just ignored them or didn't research hard enough to find that out and now you are just paying the price of a bad trade.
          You have to understand, the named courier was not only out for a day or two, but has been out for weeks, and the price point has been established base on the effect it has. Changing the very core of this courier will affect people who paid for what they want. Imagine, you paid 50k for a car which has an amazing engine, but after you paid, the agent who sold the car came to you, took out the engine and replace with a shitty one; Is that the fault of the customer, or the seller, or the agent who designed the car and selling it for commission?

          Your housing example, if that were really happening, the decision is made by a 3rd cause, it will be well documented and over time, the house price will adjust according to the plan that is not yet in process. But in Valve's case they allowed something to come out without QAing it, then without any announcement nor apology, they made the change - Not in a day or two, but after weeks to allow the price to be established. They profited from sales that were made in the market place, they profited from people who are opening chests and hunts for the courier with this out of the world effect. If I look up the laws, I am pretty sure I can find one that they might have offended.

          After all, it's not even about a bad trade or not, people are just not getting what they were promised, and that's the problem. And this really hurts a company, people will start to lose faith because of bad business practices.
          Last edited by dreamc4st; 08-08-2013, 11:35 AM.

          Comment


          • #6
            Issue still need to be addressed, and the name is Lava Kupu, not Kupo, sorry about that.

            Comment


            • #7
              I'm seconding this. Valve released not just the Wax crate series of kupu unusuals with "full-screen" effects, but then repeated it with the lava effect.

              Why on earth would you bring a second bugged iteration of these things to market if you're only going to turn around and call it a bug--as if Valve would ever acknowledge such an oversight!--and remove all full-screen effects?

              And, no, I don't own more than a single FF kupu (not a big deal in my inventory), so this isn't about vested interest. It's about how laziness and greed appear to combine in cosmetic QA snafus like this one.
              Last edited by GoodGravy; 08-12-2013, 09:21 AM.

              Comment


              • #8
                Seeing that a similar problem has happened to the international courier, Valve please address this as well.

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