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Item drops bug!!! Please Help!

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  • Item drops bug!!! Please Help!

    Hello, I'm pretty new to Dota(currently lvl 3) and this is my first post here . This problems started when I reached lvl 3, after the match ends sometimes I get some random drops, I click the close button and leave the match. So when I go to armor tab(under Store tab) to unwrap presents and/or equip drops, I found that none of my new item drops were there. I lost about 11 to 13 presents like this , its making me MAD. I tried restarting the game several times and verifying game files but no progress. I'm searching google for hours but no solution is working for me. I think this is happening because of the latest update, not sure though
    This is a message I posted roughly a month ago and didn't get even a single reply(great community). Now I'm lvl 7 and I'm still NOT receiving Items in my Armory. Every time after some games I get some random drops and I close. But then all those items are not there in my armory. Even when I unwrap my Gift some items go missing from it. Now I'm completely sure its a fucking bug. I don't know how to solve this issue. There is no solution in google. Please help!!!!!!