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I didn't get my item after the winning game!

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  • #16
    When the GC goes down games that finish during the service outage don't receive rewards. Those items can't be restored as they were never actually 'granted' by the system. We had to take the service down to push an update and restore broken eggs.

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    • #17
      Hello, my name is Diego

      I got a similar problem at the event first day, I do believe that there was a fail in steam servers, since my match doesn't even appear in my Match History. I'll try to give the most details as it's possible.

      The match was around 17:30 in london time, the iten I earned was Ice Tiny, my nick is Dasmig. The match next to that, which i played at 18:30 in london time is 56056087. Server: South America.

      Thx for reading, hope something can be done about it.

      Att Dasmig

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      • #18
        56683695 Match ID

        We did not receive the second item after killing rosh.

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        • #19
          Match ID:56336355
          IGN:Shade
          Hero:Lifestealer
          Issue:I didnt get the rosh reward which was an unusual essence which is worth a lot and hope that i can get it back.

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          • #20
            Originally posted by BrandonReinhart View Post
            When the GC goes down games that finish during the service outage don't receive rewards. Those items can't be restored as they were never actually 'granted' by the system. We had to take the service down to push an update and restore broken eggs.
            this is very unfair by you valve. and explain how it was not "granted" ? after the game finishes, we all saw what hero which item received. explain how this is not "granted" ?

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            • #21
              Agreed,if you would like to shut down the server at least give a notification as on when the server is going to be forcefully stopped.Even then as you say that it is not a granted reward,it is still shown and displayed as a'Fabulous reward' which would also therefore be 'granted'.At least try to give us back what was rightfully rewarded to us or just to the ones that actually took the effort and time to report this issue.

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              • #22
                Haven't gotten 3 items from my 2 previous games. Checked tf2b.com and it couldn't pull data from my backpack

                Unable to retrieve backpack data.
                Empty or invalid response received from Steam.
                Now it shows up just fine, but no items as of yet. 56869277 and 56855359 match ids. I'm shaker and ogre in those.

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                • #23
                  MATCH ID: 5685 8498
                  STEAM ID: jackschill

                  Profile Name is currently: 'Owl Hat' Fox

                  Hero: Chaos Knight

                  Issue: Did not receive items, including an exort essence from end of the game. When I left the window after we killed rosh there was reconnect button which I tried, but it didn't work, other people in the same game had a similar bug, we didn't get the items.

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                  • #24
                    Match ID: 56858498
                    Steam Username: Bromac101
                    Steam Profilename: Creo Que
                    Hero: Skeleton King
                    Issue: Didn't get my Fearless Badger (Mythical Courier) after Roshan was defeated :'( Devastated.

                    Comment


                    • #25
                      Originally posted by BrandonReinhart View Post
                      When the GC goes down games that finish during the service outage don't receive rewards. Those items can't be restored as they were never actually 'granted' by the system. We had to take the service down to push an update and restore broken eggs.
                      one of the hardest to get reward like courier and i wouldnt get it... pff. =\

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                      • #26
                        Originally posted by Nagaflames View Post
                        Agreed,if you would like to shut down the server at least give a notification as on when the server is going to be forcefully stopped.Even then as you say that it is not a granted reward,it is still shown and displayed as a'Fabulous reward' which would also therefore be 'granted'.At least try to give us back what was rightfully rewarded to us or just to the ones that actually took the effort and time to report this issue.
                        Agreed,
                        as for me I can see why looking into every special case might be time consuming. But it is really frustrating knowing you just lost a valuable item that might have granted you stuff for your favorite heroes via trading. I gotta admit that I am quite mad about this. On the one side you were lucky to obtain such an item, on the other side you are unlucky because it was the ONE SPECIAL game that crashed that evening...

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                        • #27
                          MatchID: 56908199
                          Steam ID: GoldCatHammer
                          Game ID: Owl.GoldCat
                          Hero: Furion
                          Issue: I didnt get my Sylvans Guards Quiver for drow... Im not 100% sure if thats the rifht match, since i played diretide nonstop and it doesnt show what items you got (unfortunately)... But kinda sad.

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                          • #28
                            Lowpriority works on Dire Mode too? its terrible coz it just till 12 of November..some reports can easy ruin to play this mode and i didnt get items of 2 last games

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                            • #29
                              Match ID: 57420409 - Date Sun Nov 04 00:50:25 - Timezone GMT10+
                              http://steamcommunity.com/id/ChipsHandon/

                              Exact same issue reported by the other users here I lost the Ice Skin for Tiny.

                              Comment


                              • #30
                                I never Recived my unusal Essence as well match ID# Match ID #57391651 Sminky_Get

                                This happend today (3 nov) at about 2pm gmt There was no server crash or update going on at the time (or after). Seems it may just be totaly bugged.

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