The item that showed up on screen didn't appear in my inventory, and i would very much like to have it

Match ID for that match is 56336758
I was playing Wisp
name of the bow is "Bow of the Crystal Caves"

already submitted to steam support a few weeks ago, while diretide was still active, they told me to come here

Edit1: this was before they removed the item showing up before each phase was over, and i DID win both phases of that match