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[Bug] Dota+ subscription canceled itself.

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  • [Bug] Dota+ subscription canceled itself.

    Hello, my Dota + subscription vanished/canceled itself after a computer crash/restart during the first game after i bought it. The next time I entered Dota I didnt have the subscription but my money wasnt refunded, I wrote 3 times to steam support but they refuse to give me refund and are currently refusing to give me the 1 month of subscription itself. I am writing here to both report this bug and to ask how to proceed here, am I asking under the wrong topic on steam support or what , because Im only getting a generic "you arent eligible for a refund" pre-wrote response , even if I am not asking for a refund but at least for the thing I payed for. I have complete proof of this thing for several reasons : the game ID of the game I crashed (and got an abandon because no one paused before I managed to get back) so I can prove I crashed, my purchase history in which you can see I have purchased a month of subscription for Dota+ on 25 September (have to mention the minor fact that the only funds I added recently to Steam were exactly before the purchase for the purchase itself), the fact that for some reason under my purchase in Help from steam support it writes that it was canceled (?) and the simple fact that I bought the subscription a day ago and today everyone can see I dont have it . This is starting to get infuriating because I lost money due to a bug in steam/Dota , I can prove it isnt my fault and Steam support is just giving generic responses. Here is my Steam ID : , my Dota ID : 876024622 ,the match ID of the game I crashed and restarted : 5630165059 , Im also adding screenshots of my purchases and the fact that under the purchase in one place it reads it was "canceled", by whom and why ? I tried to search how to make a Dota bug log or something like that but couldnt find any exact information, if you need any other information I ll be happy to provide it. P.S. The crashed game is the Juggernaut game with Abandon. If you are wondering about the previous one with the Mars, its one of those beautiful Dota bugs where you cant enter the lobby and it just puts you on Abandon (im not a person that just abandons games - look at my 10.000 Conduct Summary). Another minor proof of the purchase is the Tusk Dota Card for Steam, because Dota gives you those cards when you spend money on it (like the monthly subscription) and if you are wondering the Ember item was a drop from the first game (and those mainly drop when you havent played Dota in a while and thats why I got it) . Basically I havent played Dota in a while, then I got an Abandon because of a bug, and now both an Abandon and a money loss, it is currently a really beautiful Dota experience when I have to write to 3 places to try to get any proper help.
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