Forum Rules

  • No flaming or derogatory remarks, directly or through insinuation.
  • No discussion, sharing or referencing illegal software such as hacks, keygen, cracks and pirated software.
  • No offensive contents, including but not limited to, racism, gore or pornography.
  • No excessive spam/meme, i.e. copious one liners in a short period of time, typing with all caps or posting meme responses (text/image).
  • No trolling, including but not limited to, flame incitation, user provocation or false information distribution.
  • No link spamming or signature advertisements for content not specific to Dota 2.
  • No Dota 2 key requests, sell, trade etc.
  • You may not create multiple accounts for any purpose, including ban evasion, unless expressly permitted by a moderator.

  • Please search before posting. One thread per issue. Do not create another thread if there is an existing one already.
  • Before posting anything, make sure you check out all sticky threads (e.g., this). Do not create new threads about closed ones.
  • It is extremely important that you post in correct forum section.

  • Balance discussion only in Misc.
  • All art related (such as hero model) feedbacks go to Art Feedback Forum.
  • All matchmaking feedback should go here: Matchmaking Feedback
  • All report/low priority issues should go here: Commend/Report/Ban Feedback
  • No specific workshop item feedback. These should go to workshop page of that item.
  • When posting in non-bugs section (such as this), use [Bugs], [Discussion] or [Suggestion] prefix in your thread name.

In case you object some action by a moderator, please contact him directly through PM and explain your concerns politely. If you are still unable to resolve the issue, contact an administrator. Do not drag these issues in public.

All rules are meant to augment common sense, please use them when not conflicted with aforementioned policies.
See more
See less

Bug with keys from the new chest

  • Filter
  • Time
  • Show
Clear All
new posts

  • jimmydorry
    Wait up to one day, then lodge a support ticket.

    Leave a comment:

  • Wednesday
    started a topic Bug with keys from the new chest

    Bug with keys from the new chest


    Earlier tonight, on September 24th, at around 21:00 PM (Eastern Time), I bought four (4) keys for the new chest. However, I did not receive any confirmation for my purchase, only a message telling me the following: "We cannot confirm your purchase, if it is confirmed you will receive it later". Then, I checked in my bank account and found out that I did indeed pay for the keys, but did not receive them yet... Is this a bug of some sort or is it simply a matter in which I should wait for the keys?

    Thank you in advance for any feedback !