Announcement

Collapse

Forum Rules

  • No flaming or derogatory remarks, directly or through insinuation.
  • No discussion, sharing or referencing illegal software such as hacks, keygen, cracks and pirated software.
  • No offensive contents, including but not limited to, racism, gore or pornography.
  • No excessive spam/meme, i.e. copious one liners in a short period of time, typing with all caps or posting meme responses (text/image).
  • No trolling, including but not limited to, flame incitation, user provocation or false information distribution.
  • No link spamming or signature advertisements for content not specific to Dota 2.
  • No Dota 2 key requests, sell, trade etc.
  • You may not create multiple accounts for any purpose, including ban evasion, unless expressly permitted by a moderator.

  • Please search before posting. One thread per issue. Do not create another thread if there is an existing one already.
  • Before posting anything, make sure you check out all sticky threads (e.g., this). Do not create new threads about closed ones.
  • It is extremely important that you post in correct forum section.

  • Balance discussion only in Misc.
  • All art related (such as hero model) feedbacks go to Art Feedback Forum.
  • All matchmaking feedback should go here: Matchmaking Feedback
  • All report/low priority issues should go here: Commend/Report/Ban Feedback
  • No specific workshop item feedback. These should go to workshop page of that item.
  • When posting in non-bugs section (such as this), use [Bugs], [Discussion] or [Suggestion] prefix in your thread name.



In case you object some action by a moderator, please contact him directly through PM and explain your concerns politely. If you are still unable to resolve the issue, contact an administrator. Do not drag these issues in public.



All rules are meant to augment common sense, please use them when not conflicted with aforementioned policies.
See more
See less

Bought a Key for a chestm was charged, got nothing in return :(

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Bought a Key for a chestm was charged, got nothing in return :(

    Wicked Bad Voodoo Set (Promotion)
    0.00 USD
    Treasure Key of the Malignant Amanita
    2.49 USD


    Subtotal
    2.49 USD
    Tax
    0.00 USD
    Shipping
    0.00 USD


    Total
    2.49 USD

    Payment Info:

    Steam Wallet
    2.49 USD
    Confirmation Number
    1550660032523298376
    Date Confirmed
    Wed Dec 11 16:22:16 2013

    Can someone help me with this?

  • #2
    There must be some kind of problem atm. I purchased items on market and dota 2 store. They do not appear in my inventory. However they can be seen when u select the "Rares" filter.

    Comment


    • #3
      This happend to me also but mine came after 30 sec. xD

      I bought tons of sets but can't see them in my armory.
      Man! You find courage in yourself to search games on EU servers, you try to be nice to russians, you struggle to resist the urge to punch them in the face, and for what? For some ranked points. #NotWorth

      Comment


      • #4
        Would love an answer on this. From an actual support person. I got screwed out of $2.49

        while not a large amount of money, it's still TERRIBLY annoying

        Comment


        • #5
          The same thing happened to me tonight. I was peeking inside a chest I just got after a game, clicked the green "Purchase Key and Open" button, authorized the transaction, and then my account was debited the $2.49 and I didn't get the key and the chest didn't open. I got the sale confirmation e-mail but the chest didn't open, it's still in my inventory and I didn't get a key put in my inventory either. It's not very nice that there isn't even a chat or e-mail support option anywhere for this. Not very good customer service.

          Has anyone else had this problem and had it resolved? If so, how?

          Comment

          Working...
          X