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Bought a Key for a chestm was charged, got nothing in return :(

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  • Bought a Key for a chestm was charged, got nothing in return :(

    Wicked Bad Voodoo Set (Promotion)
    0.00 USD
    Treasure Key of the Malignant Amanita
    2.49 USD

    2.49 USD
    0.00 USD
    0.00 USD

    2.49 USD

    Payment Info:

    Steam Wallet
    2.49 USD
    Confirmation Number
    Date Confirmed
    Wed Dec 11 16:22:16 2013

    Can someone help me with this?

  • #2
    There must be some kind of problem atm. I purchased items on market and dota 2 store. They do not appear in my inventory. However they can be seen when u select the "Rares" filter.


    • #3
      This happend to me also but mine came after 30 sec. xD

      I bought tons of sets but can't see them in my armory.
      Man! You find courage in yourself to search games on EU servers, you try to be nice to russians, you struggle to resist the urge to punch them in the face, and for what? For some ranked points. #NotWorth


      • #4
        Would love an answer on this. From an actual support person. I got screwed out of $2.49

        while not a large amount of money, it's still TERRIBLY annoying


        • #5
          The same thing happened to me tonight. I was peeking inside a chest I just got after a game, clicked the green "Purchase Key and Open" button, authorized the transaction, and then my account was debited the $2.49 and I didn't get the key and the chest didn't open. I got the sale confirmation e-mail but the chest didn't open, it's still in my inventory and I didn't get a key put in my inventory either. It's not very nice that there isn't even a chat or e-mail support option anywhere for this. Not very good customer service.

          Has anyone else had this problem and had it resolved? If so, how?