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Where is my 2400 compendium points ?

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  • Where is my 2400 compendium points ?

    i bought 2400 compendium points in dota 2 and it says ''process failed'' but my money has gone and i checked my mail there is a e-mail about this



    Dear pirenat,

    Your recent in-game purchase through Dota 2 has been processed and 9,99 USD has been debited from your Steam Wallet.

    This email message will serve as your receipt. You can also access your Purchase History online at any time.

    2400 Compendium Points
    9,99 USD

    Subtotal
    9,99 USD
    Tax
    0,00 USD
    Shipping
    0,00 USD

    Total
    9,99 USD

    Payment Info:

    Steam Wallet
    9,99 USD
    Confirmation Number
    2687835422237029526
    Date Confirmed
    Wed Jun 11 14:09:49 2014

    but there is no compendium points in my inventory or in my international book i paid for it but i got nothing please someone help me i asked every forum every support center about dota i sent ticket but there is no reply i want this points i paid for it help me someone please !!!

  • #2
    please someone help me !!!

    Comment


    • #3
      can someone help me !!!

      Comment


      • #4
        Have you tried contacting Steam support?

        Comment


        • #5
          i tried but they said

          Upon completion of Compendium objectives/goals it may take some time before the goal is marked as completed. If the goal is not marked as completed within 24 hours please let us know.

          Some Compendium rewards will not be available immediately. Each unlocked reward will be added to your account automatically once released to the community.

          Items offered to the Aegis are collected once a week. In return you may receive other items or Compendium points. Compendium points from The Offering are added automatically to your Compendium and will not appear in your inventory.

          Please note: This year the Compendium includes an evolving battle point booster that increases in power as you level up your Compendium. However, the point booster is built directly into your Compendium; it is not a separate item.

          Steam Support is unable to make any modification to your International Compendium or assist you with any item discrepancies.

          Further information on the International Compendium can be found here:

          Title: The International Compendium
          Link: http://support.steampowered.com/kb_a...8094-QPXC-3630

          For information on the release of fantasy rewards, please watch the Dota 2 blog:



          and now i sent second ticket no one replied yet this is ridicilous i paid for it and i cant get it

          Comment


          • #6
            are there anybody from steam support this is bullshit someone has to help me i paid for it and i got nothing !!!

            Comment


            • #7
              Originally posted by pirenat View Post
              are there anybody from steam support this is bullshit someone has to help me i paid for it and i got nothing !!!
              (i´m not a valve dev)
              what did you send them that they reply with something completely other than you described here o_O

              Contact them and tell them exactly what you told us here.
              That your purchase of compendium points "failed" but some how still went throw and also that you are now left with no point nor your money.
              If you find spelling errors, you are free to take them.

              Comment


              • #8
                https://support.steampowered.com/vie...3381-QSHZ-2637

                thats my ticket if u wanna look

                Comment


                • #9
                  Originally posted by pirenat View Post
                  I´m not a valve developer (as i already said) thus i have no access to steam support tickets ....
                  If you find spelling errors, you are free to take them.

                  Comment


                  • #10
                    i thought you can look sorry its the details

                    Hello Felat,

                    Thank you for contacting Steam Support.

                    Our records indicate that the transaction you listed completed successfully, and the 2400 Compendium points that you purchased were automatically activated on your Dota 2 Compendium.

                    Upon completion of Compendium objectives/goals it may take some time before the goal is marked as completed. If the goal is not marked as completed within 24 hours please let us know.

                    Some Compendium rewards will not be available immediately. Each unlocked reward will be added to your account automatically once released to the community.

                    Items offered to the Aegis are collected once a week. In return you may receive other items or Compendium points. Compendium points from The Offering are added automatically to your Compendium and will not appear in your inventory.

                    Please note: This year the Compendium includes an evolving battle point booster that increases in power as you level up your Compendium. However, the point booster is built directly into your Compendium; it is not a separate item.

                    Steam Support is unable to make any modification to your International Compendium or assist you with any item discrepancies.

                    Further information on the International Compendium can be found here:

                    Title: The International Compendium
                    Link: http://support.steampowered.com/kb_a...8094-QPXC-3630

                    For information on the release of fantasy rewards, please watch the Dota 2 blog:

                    Comment


                    • #11
                      "have you tried steam support" are people stupid? You have 18000 posts and you still think steam support help? LOL. Any problem you have with dota is quickly replied with a copy paste from valve. When that fails they link you to these forums where you will literally wait for months for a response (or never). These forums are useless when it comes to supporting their customers. Valve are equally as useless. I bet you just lost your money on this compendium fail, as i did. Forum mods don't help anyone. They just lock threads and pretend devs are gona do some work and read our issues. But in reality a closed thread means its getting pushed back by heaps of pages. No devs going to go backwards to check out issues. They don't even wanna deal with issues at hand right now.

                      Comment

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