I really need help with this matter...

I bought 6 of the hero's heirloom chests to get the hook pudge (schorching talon) after 5 disappointments finally got the hook.
* But when I was in my inventory, it was not there!
* I spent over $ 40 to get this item .... please i would like to know if it's a bug in my inventory or own dota 2?