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purch error

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  • purch error

    hi
    when i want purch an item i have recive this Sentence
    "There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance. "
    what should i do for fixing it?

  • #2
    pls someone help me (

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    • #3

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      • #4
        same here

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        • #5
          did it finally work or do you still have this issue? Usually it's just a temporary server issue...

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          • #6
            Temporary issue ? for 1 month ?

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            • #7
              Originally posted by jomie View Post
              ...same here...
              ...Temporary issue ? for 1 month ?...
              You know it's hard to help you, when that's the entire description of your problem dude. If this happens while inside the Dota client, just try to clean your temporary internet files (Dota 2 uses the Internet Explorer in some way, I believe), verifiy the integrity of your game cache and/or try to use a browser (Chrome, Firefox, Opera, ...) instead of your Dota 2 client, to purchase stuff from the Dota 2 store.

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              • #8
                i already do all of them verify / browser . . . i even delete the old files on steam then re install it again . already clear the cache on browsers . still the same

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                • #9
                  I think I had this bug that kingofhell66 described once and when it happened, I just closed Dota 2, opened my browser (Opera) and made the purchase there.
                  If this bug is persistent for such a long time specifically for you, then there's something wrong with your account or with your PC. Have you ever tried using a different PC to buy stuff?

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                  • #10
                    for my pc and connection is good , im sure my account has that problem . so what should i do then. i already send a ticket on support but they said i need to go here and make a report
                    by the way i did what you do. i turn off the game and steam. i used browser with google crome/firefox/and Opera still the same
                    Last edited by jomie; 01-22-2015, 10:10 AM. Reason: adding more info

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