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The International 2015 Collector's Cache Boxes not received

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  • The International 2015 Collector's Cache Boxes not received


    I have purchased 30 of the chest from the DOTA 2 store, but i had only received 29 of it. For the first purchase, I was not given the box after I had authorized and paid for the transaction.

    The confirmation number for the first transaction as follow, 89290873605426828.

    Below is a screenshot of the amount of chest I had bought which is shown in the game's The International 2015 Compendium which shows only 29 chest purchased.

    Although I had use some of the bundles to level up my compendium, it does not affect the 29 chest purchased shown in the compendium.

    Hope to hear from you soon.

    Thank you.
    Last edited by skkydragonn; 06-04-2015, 07:21 PM.

  • #2
    i had the same problem but i received none of them when i bought 10 chest :/


    • #3
      Similar problem bought 2 of the chests and got one but not the other. When i try to refund i get such a message:
      We are having a temporary problem communicating with the game's item server. Unfortunately, this prevents us from being able to continue with your refund request. Please try again later.


      • #4
        Any replies from the moderators or developer team?


        • #5
          me too


          • #6
            Any updates?


            • #7
              Any updates on the issue? Please do not ignore us as we are paying customers too.