Announcement

Collapse

Forum Rules

  • No flaming or derogatory remarks, directly or through insinuation.
  • No discussion, sharing or referencing illegal software such as hacks, keygen, cracks and pirated software.
  • No offensive contents, including but not limited to, racism, gore or pornography.
  • No excessive spam/meme, i.e. copious one liners in a short period of time, typing with all caps or posting meme responses (text/image).
  • No trolling, including but not limited to, flame incitation, user provocation or false information distribution.
  • No link spamming or signature advertisements for content not specific to Dota 2.
  • No Dota 2 key requests, sell, trade etc.
  • You may not create multiple accounts for any purpose, including ban evasion, unless expressly permitted by a moderator.

  • Please search before posting. One thread per issue. Do not create another thread if there is an existing one already.
  • Before posting anything, make sure you check out all sticky threads (e.g., this). Do not create new threads about closed ones.
  • It is extremely important that you post in correct forum section.

  • Balance discussion only in Misc.
  • All art related (such as hero model) feedbacks go to Art Feedback Forum.
  • All matchmaking feedback should go here: Matchmaking Feedback
  • All report/low priority issues should go here: Commend/Report/Ban Feedback
  • No specific workshop item feedback. These should go to workshop page of that item.
  • When posting in non-bugs section (such as this), use [Bugs], [Discussion] or [Suggestion] prefix in your thread name.



In case you object some action by a moderator, please contact him directly through PM and explain your concerns politely. If you are still unable to resolve the issue, contact an administrator. Do not drag these issues in public.



All rules are meant to augment common sense, please use them when not conflicted with aforementioned policies.
See more
See less

Purchased Pudge Arcana, Did not Receive

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Purchased Pudge Arcana, Did not Receive

    Hello,

    So I purchased the Pudge Arcana. Originally, my hero had it equipped. You can see it in my purchase history through valve. But upon logging in today, it showed that pudge had it "equipped" but it is no longer in my inventory. After I changed the equipped item to a different one, I no longer have any of the arcana items. I should have the emoticon, taunt, and the arcana item. Upon the last update to pudges arcana, I no longer have in my inventory the Arcana, the taunt, or the taunt "Shake Your Money Maker". I essentially have lost 3 items. I DO still have the emoticon though. I'm not sure what to do, and how to fix the issue.

    Items missing (That were purchased, and I no longer have since the update)
    1x Feast of Ab
    1x Feast of Ab taunt
    1x Shake Your Money Maker

    This is a REAL bug, please review my purchase history file attached, and then view my inventory. The items ARE NOT THERE.

    I'm having trouble with the image uploader... So I'll post the transaction number.

    Transaction ID: 1550802792436438273
    Purchased: Apr 4, 2018 @ 7:15pm
    Exalted Feast of Abscession Bundle - $34.99 |

    I can't find the transaction of Shake Your Money Maker taunt, but it's gone too. I've had it forever.

  • #2
    This is meant to be logged at https://help.steampowered.com/en/
    or support.steampowered.com - while you are logged into your steam account; you can click on the purchase and disclose what happened;

    Comment

    Working...
    X