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In game BP Bonus purchase problem.

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  • In game BP Bonus purchase problem.

    I bought a battle points bonus after an update recently and for the duration of the bp bonus period the servers/game client had some kind of bp bonus bug. My games weren't even being logged as having happened half the time and I wasn't receiving bp points or items. I wasn't the only one affected by this issue and when I brought it up to steam support they said:

    Hello Linus,
    Thank you for your comments, we value feedback from the Steam community. I will forward your comments onto the appropriate department.
    Additionally, if you wish to share an opinion, suggestion, or idea with the community as well, please visit the Suggestions/Ideas section of the Steam Forums, found here:
    This forum is regularly read by Valve's development team.

    I waited almost 2 weeks and heard nothing back. I logged back in to find the issue had been closed and marked resolved. I opened it back up and explained that nothing was resolved and it didn't feel like I was being heard. I got this message back:

    Hello Linus,
    Please note that Steam Support cannot grant or modify any items.
    Please submit all bugs and feedback to the Dota 2 Dev Forums, found here:
    These forums are regularly read by Dota 2's development team.
    If you have any further questions, please let us know.

    Support tech Jerome gave me a general link to this site and pretty much said there's nothing they can do. I really dig Dota 2 and have played it more than any of my other 413 games. I've purchased a number of bp bonuses but after this one I cannot in good faith ever purchase another until I get some resolution.

  • #2
    Got to ask the obvious question. Were you / Are you in low priority pool?
    Games while there do not give BP or items at all.


    • #3
      Originally posted by Berra_la View Post
      Got to ask the obvious question. Were you / Are you in low priority pool?
      Games while there do not give BP or items at all.
      I get they don't drop items/bp in LPP but this wasn't the issue. It was server side right after a big update.