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Help, i am unable to check-out.

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  • #16
    Same Problem:

    Summary:
    Unable to purchase items in store.

    Repro Steps:
    1. pick item to buy
    2. verify that I would like to buy the item
    3. screen appears to refresh but nothing happens
    4. verify again and I am sent to the "Failed to initialize..." screen
    5. wait, and nothing
    6. close dota 2 and restart
    7. attempt to buy item again
    8. cart reveals that I already have the item queued and says that I now trying to purchase two of the items.
    9. change quantity to "1" and refresh
    10. attempt to buy and I am again sent to the "Failed to initialize..." screen

    Result:
    see above

    Expected Result:
    should be sent to the screen where I validate the purchase using steam monies and the item should be placed in my backpack.

    Comment


    • #17
      I had this problem too today, I found a workaround though.. It's only the in-game store that is bugged, if you open the store in a browser it will let you checkout with no problem.

      Comment


      • #18
        Same thing here, I have already sent a Ticket to them, lets wait for an answer and a fix asap

        Comment


        • #19
          Originally posted by Nipaah View Post
          I had this problem too today, I found a workaround though.. It's only the in-game store that is bugged, if you open the store in a browser it will let you checkout with no problem.
          You're lucky then. I can't checkout at all.

          Comment


          • #20
            I contacted the steam support, the staff member said that i had a pending payment and maybe that was influencing the error. He closed the pending payment and now i'm able to buy on dota store. You guys have any pending ?

            Comment


            • #21
              Originally posted by SamGotBlunts View Post
              I contacted the steam support, the staff member said that i had a pending payment and maybe that was influencing the error. He closed the pending payment and now i'm able to buy on dota store. You guys have any pending ?
              Maybe, where can I check that and how can I Cancel it if there is truly a pending order?

              Comment


              • #22
                At the account details on the top right corner of steam, the staff member canceled the pending order with my permission on the support ticket. (sorry for my english xD)

                Comment


                • #23
                  I also started getting this error today, I had just completed a few trades and picked up some diretide chests, I went to the shop to buy 2 diretide keys and it wouldnt let me check out.

                  Comment


                  • #24
                    Same problem here started after last nights update, gotta open me some chests. Don't you want my money Steam?
                    AXE DOES NOT PICK SIDES!!! But Axe is on your side. -Axe

                    Comment


                    • #25
                      hey Crank1, i have the same issue. After that server crash on the 6th of October I tried to checkout, error message.

                      Well my VISA card also stopped working somehow when I tried to add funds into Steam wallet, however that is now fixed. Dota 2 store checkout issue still persists so I made tickets to the Steam Support, nothing so far.

                      I feel how you feel.

                      Comment


                      • #26
                        Thread description updated and completely changed, please read it.

                        Valve does not care about the bugs at all. Or maybe they don't care about the money? Either way support is just ignoring me totally and diretide is about to be over, yet i have no keys bought. Maybe there is an option to transfer funds to another account?

                        Comment


                        • #27
                          I had the same problem when I tried to buy the new Fetish Ward when it came out.

                          Failed to initialize transaction. Please try again in a few minutes or contact support if the issue persists.
                          COMMUNITY REGULATED MUTE SYSTEM (CRMS) A Simple Idea with Massive Results
                          UNOFFICIAL DASHBOARD POLL Dashboard - OLD vs NEW
                          DOTA2 Items ICON SET Design Comparison CHART - Icon Cheat Sheet
                          POLL: HEALTH BAR at TOP BAR? - Add health bar to top bar Valve!
                          True Sight Indicator like dota1 - What happened to the true sight symbol?!?

                          Comment


                          • #28
                            Guys! I managed to buy items again! It has nothing to do with pending transaction. It seems like there is an issue buying directly from the dota2 screen.

                            Here is the FIX:
                            1. In Dota2, click on the STORE tab on the left.
                            2. Click on the top right icon to maximize the store page in the browser.
                            3. If steam asks you to login again, do so.
                            4. Click the STORE link on the top again, this time in the browser.
                            4. DONE! Buy as per normal!

                            It worked for me guys. Let me know if it works for you!
                            Last edited by mr_9sky; 11-10-2012, 05:33 AM.
                            COMMUNITY REGULATED MUTE SYSTEM (CRMS) A Simple Idea with Massive Results
                            UNOFFICIAL DASHBOARD POLL Dashboard - OLD vs NEW
                            DOTA2 Items ICON SET Design Comparison CHART - Icon Cheat Sheet
                            POLL: HEALTH BAR at TOP BAR? - Add health bar to top bar Valve!
                            True Sight Indicator like dota1 - What happened to the true sight symbol?!?

                            Comment


                            • #29
                              Originally posted by Crank1 View Post
                              Valve does not care about the bugs at all. Or maybe they don't care about the money?
                              Crank1, try my method above and let me know if it works for you!
                              COMMUNITY REGULATED MUTE SYSTEM (CRMS) A Simple Idea with Massive Results
                              UNOFFICIAL DASHBOARD POLL Dashboard - OLD vs NEW
                              DOTA2 Items ICON SET Design Comparison CHART - Icon Cheat Sheet
                              POLL: HEALTH BAR at TOP BAR? - Add health bar to top bar Valve!
                              True Sight Indicator like dota1 - What happened to the true sight symbol?!?

                              Comment


                              • #30
                                Originally posted by Crank1 View Post
                                Thread description updated and completely changed, please read it.

                                Valve does not care about the bugs at all. Or maybe they don't care about the money? Either way support is just ignoring me totally and diretide is about to be over, yet i have no keys bought. Maybe there is an option to transfer funds to another account?
                                like i said, it usually took 3-5 working days for them to reply to your message. usually 5 day. trust me. i have wrote tons of ticket to support. be patient and hang in there buddy.but yeah, you probably gonna miss opening the halloween chest though. too bad
                                "Knowledge is knowing that a tomato is a fruit, but Wisdom is knowing not to put it in a fruit salad."

                                Comment

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