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Digital Unlock Items not equipped into the game !!

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  • Digital Unlock Items not equipped into the game !!

    I have bought some T-shirts from Jinx's website.One of my dota2 Tide hunter's promotianal coupon code is invalid. It's said that I have already activated Dota2 + Tidehunter Shirt Jinx Retail, but it does not provide me the item in game. Please assist me get the item.

    there is my ISSUE : https://support.steampowered.com/vie...8565-WLCN-5892 ( plz check attachment )

    need product key pic mail to you?


    Thank you for your time!

  • #2
    bug.jpg
    bug2.jpg

    Comment


    • #3
      You cant post tickets and you should not do that anyway. Wait for the support to reply.

      Comment


      • #4
        she tell me " Thank you for taking the time to report this issue.

        Please submit all bugs and feedback to the Dota 2 Dev Forums, found here:

        http://dev.dota2.com/

        These forums are regularly read by Dota 2's development team.

        Thanks,
        Ash
        "

        Originally posted by abc0815 View Post
        You cant post tickets and you should not do that anyway. Wait for the support to reply.

        Comment


        • #5
          Send a pm to this guy http://dev.dota2.com/member.php?u=26

          He might can help you or foward this to the right person.

          Comment


          • #6
            ty!!!

            Comment


            • #7
              Open a ticket with steam support and provide screenshots of purchase history

              They fixed it for me, took about 3 days

              Comment


              • #8
                she say :

                Message by Support Tech Ash on Fri, 16th Nov 2012 1:00 pm
                If your item is activated to your account but not showing up in game, that's a game bug and the DOTA team will hve to fix it in a patch.


                Thanks,
                Ash

                Originally posted by ugene View Post
                Open a ticket with steam support and provide screenshots of purchase history

                They fixed it for me, took about 3 days

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