Account supended

[Breaksense]

So today I decide to start up DotA to play some quick matches and I noticed something strange. When I take a closer look I see a red band at the top of my screen saying this: "Account suspended after external tool attached to DOTA2 were detected by the Valve anti-cheat system".

WHAT EXTERNAL TOOLS? WHY? I played some matches a couple of days ago and everything was fine. And today I got this. What have I done? I have only 2 games on my library and I play dota for since 2012 on this account. Never tempered with Steam or Dota files in any way ever. At least tell me what was detected? What tool, what files? My system is clean. Only thing that could fit the vague description is my Razer Synapse App that has a Game Scanner Service which records your keystrokes and play time...

Please, a dev or moderator, I god damn beg you to help me understand what is wrong. I didn't waste 3 years on this game just to screw with "external tools"...

[Kryil-]

You've been VAC banned. Basic information here: https://support.steampowered.com/kb_...7849-Radz-6869
From https://support.steampowered.com/kb_...4044-QDHJ-5691

The details of the ban will not be provided
We will not disclose the cheats that were detected while connected to a VAC secured server. We have detailed records for each VAC ban; however releasing this information will only benefit cheat developers. The VAC team is continuously investigating VAC bans when users claim them to be false.

[Breaksense]

3 years / 2000 hours of my time wasted for what? Don't I at least deserve to know what I or my PC did wrong?

What makes you so sure if make a new account it won't happen again, because I DON'T KNOW WHAT HAPPENED.
I understand the way the system works, but for you it's easy when it's not your 3 years wasted. I am actually crying. It's the only game I have ever enjoyed since v1.23
I AM not that stupid or retard to intentionally tamper with Steam or Dota in any way that's why I want answers. I have never cheated in multiplayers games. I beg you, at least let someone from staff know of this. My PC is in the same state as 6 months ago. Everything is the same. TeamViewer my PC and look what is wrong. I don't even know how to react to this...
I sound like a desperate kid, and that's how I feel right know. I'm a full grown 24 years old man and I have tears in my eyes.

[Kryil-]

You're not getting answers, it's really that simple. Valve does not provide information about bans and they're certainly not using TeamViewer to check your PC.

Something triggered VAC. If it was a false positive and Valve identifies that in the future, every user banned for said program gets automatically unbanned.

[GermanViet]

The only thing you can do is leave behind a Steam link. They might investigate it but I wouldn't count on an answer.

[Breaksense]

The only thing you can do is leave behind a Steam link. They might investigate it but I wouldn't count on an answer.

Who might investigate? What link to share? Can I contact them? If I have I'll beg on Gabe's tweeter/fb account.

[katsaroulhs]

^That will work 100%.

Try it.

[J2Krauser]

Just gonna point it out that it's not because of Synapse. I've been using it forever, also using another software permanently running in the background for my keyboard. These softwares do not trigger VAC bans, ever. It's something else.

[Crystal Nova - lce]

Who might investigate? What link to share? Can I contact them? If I have I'll beg on Gabe's tweeter/fb account.

If you got a VAC ban, then just wait for it to be lifted or if perma-VAC ban then GG your account, that's what I read and heard from others.
Maybe this video can help you to understand what is VAC ban: https://www.youtube.com/watch?v=nYVlhJ2TEvE Happy VACation

[Breaksense]

Could it be this? https://autohotkey.com/

Anything else couldn't be... because everything else it's the same as it was for the past 6 months+.

[Crystal Nova - lce]

Could it be this? https://autohotkey.com/

Anything else couldn't be... because everything else it's the same as it was for the past 6 months+.

Why you need that executor program to alter your Dota 2 hot-keys? I thought Dota 2 already has many adjustments for us to set weird...tbh

[Kryil-]

AutoHokey is an incredible tool. It allows you to do certain things that Dota 2 can't (changing the behavior of mouse buttons and modifiers) and a lot more. It is very widespread and definitely doesn't trigger VAC - that would cause thousands of complaints here.

[J2Krauser]

Actually, I'm not sure about VAC, but Blizzard's Warden does ban AHK. Are you sure it doesn't trigger a VAC ban?

[Kryil-]

Actually, I'm not sure about VAC, but Blizzard's Warden does ban AHK. Are you sure it doesn't trigger a VAC ban?

I've used AHK a lot in the past while playing WoW (and have never been banned), where did you get that info from? I wouldn't wonder if they detect macros that break their "one action per mouse click"-rule, but the tool itself shouldn't be bannable unless they changed it (googling only shows thousands of threads asking if it's bannable, but no one that claims to be banned due to using AHK).

[Breaksense]

I actually used it for the Blur game, as it doesn't allow custom remapping of the keys. I'm really out of ideas... Besides AHK I've read some people say Razer Synapse and similar programs tend to trigger VAC (despite a user telling otherwise here, and I using it for months, maybe sometimes it does something crazy and bam?), other than that I literally have no damn clue. Could spyware, or maybe keyloggers trigger VAC?