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Dota blog/game web content slow loading for past week+

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  • Dota blog/game web content slow loading for past week+

    Hi, I've been having a problem with abnormally slow loading media inside DOTA for the past week or longer. As an example of normal load times previous to this, the blog would already be visible when the splash screen disappeared, or it would load within a second after.

    Now it is the case that the blog can take over 10 seconds to appear (although at that point all the images on the page are apparently already loaded-in), and if during that time I click to the customise store, for example, I will see a lot of media not having loaded - no background image, no images for store items, maybe stylesheet not loaded so the page has the wrong colour font, or similar.

    I have the console enabled in the game and when I get this issue (which is now every time I load the game), this is what the console shows for those 10+ seconds:

    Code:
    Browser Message: [cycle] 3  - img slide not loaded, requeuing slideshow:  http://media.steampowered.com/apps/dota2/images/store/banners/english/wards.jpg 0 0 - http://www.dota2.com/public/javascript/jquery.cycle.all.js?v=3664178910&l=english:29
    Browser Message: [cycle] 4  - img slide not loaded, requeuing slideshow:  http://media.steampowered.com/apps/dota2/images/store/banners/english/wards.jpg 0 0 - http://www.dota2.com/public/javascript/jquery.cycle.all.js?v=3664178910&l=english:29
    Browser Message: [cycle] 5  - img slide not loaded, requeuing slideshow:  http://media.steampowered.com/apps/dota2/images/store/banners/english/wards.jpg 0 0 - http://www.dota2.com/public/javascript/jquery.cycle.all.js?v=3664178910&l=english:29
    Browser Message: [cycle] 6  - img slide not loaded, requeuing slideshow:  http://media.steampowered.com/apps/dota2/images/store/banners/english/wards.jpg 0 0 - http://www.dota2.com/public/javascript/jquery.cycle.all.js?v=3664178910&l=english:29
    Browser Message: [cycle] 7  - img slide not loaded, requeuing slideshow:  http://media.steampowered.com/apps/dota2/images/store/banners/english/wards.jpg 0 0 - http://www.dota2.com/public/javascript/jquery.cycle.all.js?v=3664178910&l=english:29
    Browser Message: [cycle] 8  - img slide not loaded, requeuing slideshow.....
    And so on.

    It seems that there is bad pathing to the content servers hosting these files, though the problem does not occur if I attempt to load those images in Firefox or IE. Those images load instantly.

    On top of this I have noticed that during this period, steam avatars of other players are extremely slow to load. For example during Diretide, the avatars of the leaderboard players would probably not appear for 10+ seconds. This issue also seems to impact upon general Steam usage - for example loading the Community page will take a while or simply load a blank white page or take 10+ seconds to appear. Images for things like screenshots might not load in for a while. Browsing the Store is not usually affected (probably seems specific to community aspects).

    It's important to note that content on initial load in DOTA is always slow. Steam content is not always slow loading and this is variable.

    My internet aside from these issues is stable and performing normally. I have tried using (and am using) Google's DNS, have flushed my DNS cache, checked my hosts file, and run tracerts to various steam content servers (cdn.steampowered.com, media.steampowered.com, etc). Occasionally they timeout for multiple hops but eventually reach a destination. The ping to them is usually sub 100ms, though. I have updated Flash for both Firefox and IE. I have updated Java. I have checked that nobody is hosing bandwidth in my household.

    So, ultimately, the conclusion I draw is that I am getting very slow pathing to the content provided by the cdn of llnw.net.

    I provide this information so that anyone else experiencing the problem can pool resources with me and get this fixed.

    I'm in the UK and my ISP is BT, no other current issues with them (though they are not a great ISP).
    "It can't be bargained with. It can't be reasoned with. It doesn't feel pity, or remorse, or fear. And it absolutely will not stop, ever, until you are dead."
    Io, the Guardian Wisp
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