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HUD has not received from the set LeadersLeague Spring Cup Season 1

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  • HUD has not received from the set LeadersLeague Spring Cup Season 1

    Hello to everyone who has visited this theme
    July 19, 2014 I bought a ticket at the store Dota2 LeadersLeague Spring Cup Season 1. Gift to this ticket is issued and HUD Living in Darkness. Bought immediately decided to check. And it turned out that I was given a ticket and only the HUD where it disappeared. I ask to understand what happened to this HUD in the end I almost just lost money.
    Please help

    Such a letter I wrote in Russian technical support a few days ago. And I was told the following:

    Hello, Dmitry.
    Thank you for contacting customer support Steam.
    Please write about this issue on the official forum Dota 2:

    This forum is regularly visited by the game developers

    Where exactly to write and contact the employee does not have. So sorry if you did not write in that topic.
    Please help with this problem.