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Lost all my builds (guide on left side of shop page is empty)

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  • Lost all my builds (guide on left side of shop page is empty)

    Since few hours when I open the shop, the left panel next to it (where you have the guides with the item builds) is empty. I can select a guide again, but the default guide is not containing my custom build. This is for all heroes. How can I recover my custom builds?

    UPDATE: If I go to I see a number of builds like: Lion (Scratch), Wraith King (Scratch), ... those are my builds. but those do not show in game.
    Last edited by KerriganSon; 07-07-2017, 12:21 PM.

  • #2
    Same for me!! where are my builds?? This is the 5th time i have to redo them... wtf


    • #3
      Same in every game


      • #4
        Any fix available??


        • #5
          Now, it doesn't show any guide


          • #6
            What is happening??

            Please DEVS.. say something!


            • #7
              You can go to and publish all your (scratch) builds as private builds.

              Afterwards you can select your guides in the client.
              The King has arrived.


              • #8
                Uhm... even worse than that. Nearly all of my builds seem to have vanished: nearly all don't appear in-game, and NONE of them are showing up at either.

                A couple weeks ago I noticed the game wasn't always bringing them up by default. Now it seems to have become much worse: right now in-game I have _one_(!) of my builds, and reports I don't have any at all.

                The one build that I _do_ have isn't even consistent: when I first wrote this post, it was Sniper; as of now, editing it a while later, I now have a build for Lycan and the Sniper build is gone. It's like I can only access one every time I restart the client or something. (Probably not relevant, but I'm on a Mac, OSX 10.9.5.)

                I hope this is temporary. I reallllly hope this is temporary.
                Last edited by ohh; 07-23-2017, 04:03 PM.


                • #9
                  An update to my last post: Still can't update my builds, and today realized I can't even create or save custom builds in-game.

                  Oh, I sure hope someone is working on this.


                  • #10
                    Still same problem here, after 7 months. Please help us!


                    • #11
                      iT'S ALL GONE NOW, EVEN IN


                      • #12
                        Lost some of my builds but not all of them. I wanted to update a build for shaman but it was gone. I can log into but I can only view the builds that appear there but I can't edit. Dev's pls help us.


                        • #13
                          Small update:

                          Still having the same problems, still have none of my old builds, but I've discovered I can "create" an item build now by opening the "default" build in-game, modifying that and saving it. There's no skill build available, I haven't found a way to remove the default items from the build (though they can be moved around), and I don't want to create too many out of fear the newly-created ones may prevent any chance of getting my OLD builds back; but at least it makes the skill builds semi-useful in the meantime.

                          I'm hoping the whole build situation will be addressed by the Dueling Fates update. Oh, boy am I hoping.


                          • #14
                            And one more followup, for me at least: Either today's update or a recent one looks like it addressed the issue, and all my builds have reappeared both in-game and at the online build customizer. Woo-hoo! So, whoever was working on this: thank you!