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Thread: Response from Valve regarding my missing Cleft Hawk's Call...

  1. #1
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    Response from Valve regarding my missing Cleft Hawk's Call...

    So,

    Like many on these forums, I purchased a compendium. I completed the Main Event predictions ( purchased compendium 22 May, completed predictions that day I think?)

    And, like many on these forums, did not receive my Cleft Hawk's call.

    No biggy, sent in a ticket to Valve to get it straighened out.

    Their response:
    "Hello, This item is automatically unlocked if you have completed the necessary tasks within the Compendium prior to the start of The International. If the item was not granted, you did not complete the necessary steps. Now that the tournament is over, the item cannot be added to your account."

    So, any one else submit a ticket about this?
    If so what response did you receive?

  2. #2
    Basic Member AngryHan's Avatar
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    Are player cards still dropping?

  3. #3
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    Quote Originally Posted by AngryHan View Post
    Are player cards still dropping?
    I played last night, and for the life of me I cannot remember if any did.

  4. #4
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    They are no longer dropping. Stopped around 7pm last night.

  5. #5
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    Same exact terrible customer service related response

  6. #6
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    Quote Originally Posted by Genocydal View Post
    So,

    Like many on these forums, I purchased a compendium. I completed the Main Event predictions ( purchased compendium 22 May, completed predictions that day I think?)

    And, like many on these forums, did not receive my Cleft Hawk's call.

    No biggy, sent in a ticket to Valve to get it straighened out.

    Their response:
    "Hello, This item is automatically unlocked if you have completed the necessary tasks within the Compendium prior to the start of The International. If the item was not granted, you did not complete the necessary steps. Now that the tournament is over, the item cannot be added to your account."

    So, any one else submit a ticket about this?
    If so what response did you receive?
    You were supposed to input a name, and if you did the predictions before the item got released you were supposed to change one answer and change it back for it to be unlocked.

    I did this on the first day, it was big news.

  7. #7
    Quote Originally Posted by vzilberm View Post
    You were supposed to input a name, and if you did the predictions before the item got released you were supposed to change one answer and change it back for it to be unlocked.

    I did this on the first day, it was big news.
    wait, did you need to do a "trick" to get the item even if you had made the predictions before?

    how in the world this is not a bug?

    by the way, I did what you told during the days of TI3 and didn't work either.
    Last edited by Elleanor_; 08-16-2013 at 04:32 PM.

  8. #8
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    To be fair, not big enough news.
    Many people have not heard of that "fix" and now it is too late.
    All I want, is a hawk for my smeevil to ride on. I did the predictions, why should I be punished because I did them early?
    That is not the way it is supposed to work.

  9. #9
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    Quote Originally Posted by Elleanor_ View Post
    wait, did you need to do a "trick" to get the item even if you had made the predictions before?

    how in the world this is not a bug?

    by the way, I did what you told during the days of TI3 and didn't work either.
    It was a bug, but as soon as i realized mine didn't unlock I looked it up and found out you're just supposed to reset it. Sorry for your sake, but aha google is your friend in dire times.

  10. #10
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    Quote Originally Posted by Genocydal View Post
    To be fair, not big enough news.
    Many people have not heard of that "fix" and now it is too late.
    All I want, is a hawk for my smeevil to ride on. I did the predictions, why should I be punished because I did them early?
    That is not the way it is supposed to work.
    I agree, this was a fail on valve's part and they should really owe you your courier bird. Maybe with enough tickets they will do something about it? I'm not so sure. But again, in the future just look it up when there's an error before you get fucked.

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