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Thread: ARCANA DESTROYED BY MASTER ARTIFICERS HAMMER!

  1. #1
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    ARCANA DESTROYED BY MASTER ARTIFICERS HAMMER!

    My steam account name: mephisto28890
    please check my billings, I bought the terrorblade arcana für 25€,
    then i wanted to remove the kinetic gem from it to add another kinetic gem, so i purchased a master artificers hammer.
    then I used the hammer and it removed the gem, but didn't restore my terrorblade arcana!!! It's nowhere now, not even in offerings!
    And the master artificers hammer says would NOT destroy items!

    You can check that I bought the arcana in my billing history.
    Please restore my arcana, I hope we can settle this in a human way, I don't want to contact my lawyer for this.

    with best regards,
    mephisto28890

  2. #2
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    lawyer lol, you really think you're going to win it?

  3. #3
    Basic Member wachon1992's Avatar
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    with legion arcana u got the gem and the arcana so every1 supposed it was gona be the same with this. the lack of communication from valve is just so freaking disgusting. how hard could it be to add a description saying the item will be destroyed if u take the gem... jesus this valve sickens me every day


  4. #4
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    Are you sure it didn't say it would destroy the item?

    The color/effect extractor does state it for unusual couriers.
    James "2GD" Harding's career as a Dota 2 host on Valve events
    * 25.02.16 - † 26.02.16
    Spoiler: 



  5. #5
    Basic Member wachon1992's Avatar
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    Quote Originally Posted by GermanViet View Post
    Are you sure it didn't say it would destroy the item?

    The color/effect extractor does state it for unusual couriers.
    either it doesnt or ppl are just beyond stupid like usual.

    im inclined to valve not adding that warning for the arcana item though


  6. #6
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    I frequent the trading community often. And they knew it would destroy the item even though noone has tried it. (Well now someone has.)
    So I believe it was stated. But I might be wrong.
    James "2GD" Harding's career as a Dota 2 host on Valve events
    * 25.02.16 - † 26.02.16
    Spoiler: 



  7. #7
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    I must apologize for my previous behaviour, kinda got a nerve collaps there. I had a bad day and then this happens. I hope you can understand this.
    I sent a ticket to steam support and hope they reply in the next few days and give me back my arcana item.
    It should be listed in my steam billing so I hope they can look it up and see that I purchased it legaly in the steam store.
    Please tell everyone about that problem, so other people don't get the same bug and lose their arcanas.

  8. #8
    Basic Member Jan2011's Avatar
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    moved to eco bugs since this isent really a workshop bug ;D
    If you find spelling errors, you are free to take them.

  9. #9
    Basic Member Crowfeather's Avatar
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    Quote Originally Posted by hot100 View Post
    lawyer lol, you really think you're going to win it?
    he'd win the case under, selling products under false pretenses, if he can provide evidence that the hammer specifically would not destroy items. probably get a refund or some shit and lose both arcana and gem gained from it.
    Anyway you wouldn't use a lawyer, you go to a small claims court. Even then the fee for that is the same as 3 arcanas or sometimes more. So yeh........

    We are assuming digital bytes count as a product. Otherwise maybe its just bad service -->
    Quote Originally Posted by Typhox View Post
    Nope. Windows Explorer is not a database
    Take a look into the mirror! You think you are completely unfailable. With your limited knowledge, you think that you know more than someone who is very deep in the matter/an expert.

  10. #10
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    A powerful enchanted hammer used to extract Prismatic and Ethereal gems. This item will destroy the item it is used on.
    used to extract Prismatic and Ethereal gems. This item will destroy the item it is used on.
    This item will destroy the item it is used on.
    will destroy the item it is used on.
    destroy the item
    destroy

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