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Thread: Dota Crashing Multiple Times

  1. #1
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    Dota Crashing Multiple Times

    I took a couple month break from Dota and when I came back I have experienced at least one crash every game and up to about 4 times in a game. More frequently as the game goes on. I also crash when playing against just the bots. I have attached many of the logs that include both bot games and ranked games.

    Ranked I seem to get packet issues, but as a heads up I have used ping -t google.com during the game and see no packet loss from my computer when it happens. Bot games also crashing without this error seems like its not network. I also don't have internet connection issues elsewhere.
    226(325.071789): \src\steamnetworkingsockets\clientlib\../steamnetworking_statsutils.h (710) : Assertion Failed: relay ack was pended for 45068158 usec, cannot pack delay properly! usecNow=1348aa34, timestamp=1098fab6, usecThen=1098fab6

    I have updated all my windows/nvidia drivers and have researched drivers for motherboard, processor, lan, etc. All are updated to the latest. I never had crashing before this, which last time I played was June 2017 and played nearly every day before that. I have used the feature to "verify integrity of games files", still crashed, so I actually uninstalled dota 2 and reinstalled it completely. I have disabled my firewall as well to see and no luck.

    Edit: *** per another discussion I also added -dx11 to my launch options and bot game crashed.
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    Last edited by nrowan; 09-13-2017 at 09:06 AM.

  2. #2
    Basic Member aveyo's Avatar
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    Inconsistent game dlls flops which generally points to faulty RAM / overclocking failure.
    But it can also be an external program overwriting game memory, such as a lame antivirus software or visual in-game overlays (since ddraw is loaded, it may very well be just it).
    Steps to try (one by one):
    - disable any special feature for your Jabra LINK 360 (assuming it has a control panel of some sorts) / update drivers / uninstall all Jabra software / plug it in usb 2.0 ports / unplug it
    - disable / delete all Logitech Gaming Software > Applets and any per-application profiles (actually, temporarily uninstall all Logitech software)
    - disable Windows Remote Desktop
    - disable any overlay feature in programs running such as Discord, Teamspeak, Mumble
    - disable game recording software including Nvidia ShadowPlay
    - disable Nvidia 3d Vision
    - reset display settings to defaults (dpi)

    As for DOTA, check OpenGL and Vulkan support DLCs, then try launch option: -vulkan or: -gl
    -dx11 is still the recommended launch option if the issue is solved by something else.

    Also, "ping -t google.com" is the silliest way to test network issues, since there are 99% chances your ISP is caching google locally and will mask any problems.
    Do it instead with domains hosted close to the DOTA server region (example: "ping -t speedtest.lu" for Luxembourg - other domains).

    I bet it's just because of Valve's servers, at least that's how it has been for me in the last months, with huge 20%-60% packet loss while having premium internet from the heart of Europe.
    (Gaben does not pay the bills after TI else I can't explain why servers get to potato state year after year in the same period)

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    Hi, hope its OK if I post in this thread rather than making my own.

    Am also having multiple crashes to desktop in every game I play of dota 2 currently. Have gone through the list of troubleshooting the crashes but still no change in the problem. I have a suspicion that it is a RAM issue as I recently got a new mobo/cpu/ram setup and was experimenting with the RAM timings to get it to run at 3200mhz stable. But I don't really know what I am looking at or for in the crash dumps. I also had a blue screen crash in my last game which I have attached some of the Win10 Memory.dmp for in a text doc.

    I have tried clearing dota 2 settings, verifying integrity of game cache, reinstalling game, trying -dx11 on or off, reinstalling graphics drivers with clean install. Have no other programs running other than avira/chrome/hardware monitor.

    Thanks for taking a look at my dump files if you get a chance Aveyo
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    Basic Member aveyo's Avatar
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    It's always better to make your own thread.

    I've looked, DirectX crashing. But overclocking failures will generate crashes in random libraries.
    And plenty of BSODs reported in dxdiag. What exactly are you expecting if it's not a DOTA issue but a PC one (BSODs screams broken hardware / incorrect configuration / bad drivers)?
    The first thing to do is to restore BIOS settings to defaults and stop any overclocking - there is literally no support offered by anyone for overclocked systems.
    And since you have a diy system, you should not skip stability testing even on defaults - memtest86 and prime95 for at least 4 hours, along with furmark / 3dmark / heaven for at least 5 consecutive runs.

    It's unlikely your issue is caused by external programs and not by a hardware issue because of oc/bios settings, but do try to uninstall bundled software (from motherboard) and peripheral utilities (Logitech, SteelSeries).
    Also disable everything under Windows Gaming (Game Bar, DVR, Game Mode), Tablet Mode, and click Stop getting to know me under Privacy - Speech.
    And check that you don't have a lame AV/firewall such as AVG/Avast/Comodo/McAfee/Eset .. (actually, it would have been better if you provided a list_my_programs.bat output while running DOTA).

    Strictly speaking about DOTA, you should not use +fps_max 0 while the system is clearly unstable. Instead, set it to 60 to minimize power consumption.

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    I appreciate all the feedback and I will give them all a try. The Jabra was actually the headset I switched to after completely removing my gaming headset software and headphones from the equation, after that I tried without any headset and got the same crashing so grabbed a work one as it didn't need drivers. I have removed all headsets from the equation now.

    Are you saying that "-g -dx11" is recommended launch setting? Should I set that after I resolve the crashing and leave it?

    I kind of disagree with ping -t google.com as being a silly way to test my network. If there was a specific issue to my game crashing I would probably lean towards some unknown local network component and not my ISP, as games generally handle losing internet connection or slow downs with messages and not crashing to desktop. By picking a very reliable connection you are testing your nic, ethernet cable, router, modem and then finally the connection to the ISP as things that could maybe doing something unexpected for dota.

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    Basic Member aveyo's Avatar
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    Quote Originally Posted by nrowan View Post
    Are you saying that "-g -dx11" is recommended launch setting? Should I set that after I resolve the crashing and leave it?
    It's on another line! Maybe I should have added a blank in between. Those 3 launch options are to be used individually, not combined. So the recommendation is -dx11 (alone).

    Quote Originally Posted by nrowan View Post
    I kind of disagree with ping -t google.com as being a silly way to test my network. If there was a specific issue to my game crashing I would probably lean towards some unknown local network component and not my ISP, as games generally handle losing internet connection or slow downs with messages and not crashing to desktop. By picking a very reliable connection you are testing your nic, ethernet cable, router, modem and then finally the connection to the ISP as things that could maybe doing something unexpected for dota.
    OK! If you just ping google, you diagnose your local devices, yes, but those usually work properly and the problem is isp / routing / server hence requiring another test.
    It was mentioned under "also" since it should be totally unrelated to crashing.

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    Hi,

    I have the excat same Problem, Dota freezing randomly for like 5 sec's. Tried all the suggested things but no luck. WOuld you be so kind to help me? (Attached dxdiag). My RIG is pretty damn good (Witcher 3 at least 80 fps with ultra settings) but Dota just won t stop freezing

    Thank you very much in advance,
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    Basic Member aveyo's Avatar
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    Quote Originally Posted by aveyo View Post
    It's always better to make your own thread.
    Quote Originally Posted by Kendu View Post
    Hi,

    I have the excat same Problem, Dota freezing randomly for like 5 sec's. Tried all the suggested things but no luck. WOuld you be so kind to help me? (Attached dxdiag). My RIG is pretty damn good (Witcher 3 at least 80 fps with ultra settings) but Dota just won t stop freezing

    Thank you very much in advance,
    No issue is like another. And a DxDiag report is informative, yet not enough to spot a specific issue with DOTA.
    But it does show multiple errors caused by the Intel wifi software, you should get rid of it:
    - press Winkey+R: appwiz.cpl - and uninstall "Intel Wireless..."
    - then install latest driver from your manufacturer but don't let it set Intel Wireless app as default, instead keep Windows managing your wireless devices.
    Since I don't remember exact steps, you should probably follow the official Intel troubleshooting: https://communities.intel.com/thread/116358
    (if wireless stops working with that driver, just use the latest from your manufacturer instead with the same procedure).
    Remember to reboot your PC after driver setup.

    Once you have set your network running again, you might want to run this batch script: wifi_scan_toggle.bat
    (hit download button on pastebin, run, Yes to User Account Control prompt, then select Yes to Disable autoconfig)

    Keep in mind this won't solve your issue if it's ISP / Dota server related.

    For example I have terrible packet loss (20-60%) each few seconds ever since January / February - seems I'm getting low priority servers due to being in a hidden pool.

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    Hey,

    first of all, thank you very much for taking your time to have a look at my problems. Dota is my favorite game by far and it really makes me sad to be unable to play

    I uninstalled the intel wireless as suggested but it didnt work. When I tried invoker in training mode it froze again for 5 sec's (after spamming EMP's for like 2-3 minutes).

    In ranked games package loss was around 0-4 when freezing but it s mostly 0 (I dont think that s the problem) It also doesnt spike up when crashing, it stays at 0.

    I will put Win7 back on this PC and see if it helps.

    EDIT: So i cannot install WIN7 on my SSD cuz it s some special kind of SSD i dunno... That s what tech support told me So I installed Win10 again and the error persists. When I open the console after crash there are some messages but I m not sure if they are relevant. I have also attached the Program List for all the stuff that is running while I m playing DOta + Screenshot of my installed Programs + Screenshot of Nvdia inspector (GPU usage drops to 0% when game freezes) Well for some reason upload failed for nvdia inspectore screenshot...

    I skipped Vulkan support and just went into training mode with invoker. The game crashed to desktop after 3 emp's. After installing vulkan support it didnt crash to dekstop anymore but it s still freezing....

    Console after freeze:

    **** Unable to localize '#DOTA_RuneTooltip_Name' on panel 'RuneName'
    **** Unable to localize '#DOTA_RuneTooltip_Description' on panel 'RuneDescription'
    [SteamNetSockets] \src\steamnetworkingsockets\clientlib\../steamnetworking_statsutils.h (710) : Assertion Failed: relay ack was pended for 45009001 usec, cannot pack delay properly! usecNow=3b60755e, timestamp=38b1acf5, usecThen=38b1acf5
    [Client] CL: Receiving uncompressed update from server

    Looking forward to hear from you,
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    Last edited by Kendu; 10-03-2017 at 02:38 AM.

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    If anyone is tracking the original thread where I asked my question I figured I would respond with a final result. After many tests of drivers and other things I decided to do a full memtest on my memory. As soon as I started the memtest I got over 100 errors with all 4 sticks of memory in. I removed 2/4 and tested, passed, replaced the 2/4 with the other 2 sticks, passed again. I put the 2 I had out back in to make it all 4 again and it passed again. I was going to test each individually if I could get any to fail, but after my initial memtest failures I never got any again. My assumption is that reseating my memory fixed whatever issue I had. I did move so I also wonder if a bump or something jostled it.

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