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Thread: Dota 2 crash to desktop no error

  1. #1
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    Dota 2 crash to desktop no error

    Dota recently has been crashing a lot, it just dissapears to desktop.
    I dont have dump files for each occurence but I do have some.
    I have checked all the game files as well.
    One crash on windowed full screen and another on exclusive window mode.
    Ive updated all drivers etc.
    EDIT: struggling to upload .zip dump files, the pop up is not going anywhere to upload, on chrome, FF and IE.
    Attached google drive link for dump files zipped.
    https://drive.google.com/open?id=1w3...Ehp95YWO2nhk6R
    Last edited by ValiumMm; 11-25-2017 at 08:21 PM.

  2. #2
    Basic Member aveyo's Avatar
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    Update OS to Creators Update / Fall Update to be able to use the more recent amd driver, or go back to an older version. Use DDU to cleanup, and don't install the dvr / recording / raptr / gaming evolved / relive / whatever is called feature!

  3. #3
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    Hey, Please see updated dump.
    https://drive.google.com/open?id=16Y...PTrpEwt0_kbFDS
    Ive updated to creators edition, updated latest drivers and disabled the 2 razer services.
    Used DDU in safemode as well before updating.

  4. #4
    Basic Member aveyo's Avatar
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    Still ati driver crash (plus soundsystem, but that might be due to using experimental launch option: +voice_fadeouttime 0 so remove it). Does your system pass stress-testing (furmark / haven / 3dmark loops + prime95 blend test)?

    Crash dumps don't provide enough info, there is however a trace of an external program loading directdraw stuff on top of the game - a list_my_programs.bat output (it saves it on your Desktop) + a dxdiag report would help identify known offenders

    Also try steam_dota_fix.bat to clean existing configuration / remove compatibility options / game dvr stuff

  5. #5
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    Thanks Aveyo for the help so far,

    Its mining fine for over 12hours of use, if this means its stable. I have run 3D mark twice as well and that was fine, however I could try it longer.
    Here is the list my programs script output. Doesnt look like much?

    [List_my_programs_v2.bat - http://pastebin.com/GMyD7UwK]

    Microsoft Windows [Version 10.0.16299.64]
    \\ZEN "C:\Users\zen\Desktop\List_my_programs.txt" 01-Dec-17 19:06:27.60

    [RUNNING PROCESSES]

    [RUNNING SERVICES]

    [DISABLED SERVICES]

    [STARTUP PROGRAMS]

    [INSTALLED PROGRAMS HKCU X64]

    [INSTALLED PROGRAMS HKCU X86]

    [INSTALLED PROGRAMS HKLM X64]

    [INSTALLED PROGRAMS HKLM X86]

    dxdiag dump
    https://drive.google.com/open?id=1Wy...x1kTf6xqvSnEWI

  6. #6
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    Latest crash, in Windows Event viewer has

    Faulting application name: dota2.exe, version: 0.0.0.0, time stamp: 0x59f8e077
    Faulting module name: particles.dll, version: 0.0.0.0, time stamp: 0x5a17037c
    Exception code: 0xc0000005
    Fault offset: 0x0000000000093703
    Faulting process id: 0x43f8
    Faulting application start time: 0x01d36c0aeb2bd131
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\dota 2 beta\game\bin\win64\dota2.exe
    Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\dota 2 beta\game\bin\win64\particles.dll
    Report Id: 8fff5a37-090e-4bd6-9fc2-0df41008440e
    Faulting package full name:
    Faulting package-relative application ID:

    Potentially the particles.dll file

  7. #7
    Basic Member aveyo's Avatar
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    Plenty of other programs crashes reported by dxdiag, including miner, easytune, 3dmark, radeon driver and windows dwm - that's not what I would call a stable system.

    Since you are experiencing issues, you should use the whql driver (Crimson ReLive Edition 17.11.1), not the beta one.

    You should provide the actual crash file. Usually that kind of crash is caused by external programs. Are you sure you got rid of the Razer spyware bundle crap? How about Gigabyte crap?

    You've got a blank List_my_programs.txt output, something is blocking cscript / wsh. Re-download the batch file, and right-click - Run as Administrator.

    Still blank output? Open a Command Prompt (Admin) and enter: cmd /c "dism /Online /Cleanup-Image /RestoreHealth & sfc /scannow" then reboot.

    Still blank output? Then you probably need to do a Settings - Update & Recovery - Recovery - Reset this PC - Keep my files.

  8. #8
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    Hey Aveyo,

    Did the WIndows 10 reset and chose to wipe all my files.
    Have only installed Steam, Dota2, Discord, Firefox, Chrome and the same has happened today.
    I left my anti virus uninstalled, left the default windows one on for the time being and I installed the latest AMD Drivers for GPU only.

    Dxdiag
    https://drive.google.com/open?id=1Wy...x1kTf6xqvSnEWI

    dota dump
    https://drive.google.com/open?id=1d8..._Ed65wpQWOGmFq

    Normally now I would think its a hardware issue, Ill have to do more tests, but i dont get any BSOD, I dont see any texture glitches or weird artifacts, the game simply just exits with no warning. I can also watch games fine, which should be stressing the PC just as much?

    Cheers
    Last edited by ValiumMm; 12-15-2017 at 06:41 PM.

  9. #9
    Basic Member aveyo's Avatar
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    Dump has the same unknown directx crash.

    Use -dx11 launch option

    Might want to switch to -vulkan since the crash is dx-specific.

    Disable Windows Game DVR (all Windows Gaming options).

    Update your motherboard BIOS, AGESA 1.0.0.7 is available with stability fixes for your Ryzen!

    You've shared the same old dxdiag report, please generate a new one.

    And a list_my_programs.bat output since it should now run after you reset your OS.

    This is needed to identify possible conflicts such as motherboard utilities, overclocking tools (msi afterburner is known to cause issues in dx, there is a beta hotfix available for it/rivatuner) audio drivers and shitty spyware bundled with peripheral drivers from the likes of Ryzer - these might get installed automatically by Windows and not appear in standard install list.

  10. #10
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    My bad,

    Here is the dxdiag dump.
    https://drive.google.com/file/d/1O6g...ew?usp=sharing}

    And here is the list my programs output
    https://drive.google.com/open?id=1aE...Wnw3lH14eq7TeV

    I havnt done the Windows DVR disable since reinstalling, will do that now.
    Thanks again.
    Last edited by ValiumMm; 12-16-2017 at 06:29 PM.

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