Dear Dev Dota2

Yesterday (6/23/2018) I open treasure and got jug weapon skin and then I close my game for going to take something to drink. And then I reopen Dota2 it shows the message "game not sync to cloud server" or something (sorry didn't screenshot) and then I check my skin I didn't see it also my treasure 2 also lost.

Can you help me check on this issues?
Steam ID:
Dota2 ID: 97214079

Best Regards,