Dear Dev Dota 2 ;

my brother who is reside in taiwan bought me a battle pass . i could open the treasure one and it gave me my prizes. the main problem was i couldnt able to open my treasure 2 when the treasure was released. i dont know why but i clicked my treasure but it was not reacting. after that situation i told my brother to open my treasure for me because i thought problem is my pc or net, yesterday (6/24/2018) my bro opened treasure and got jug weapon skin and then he sent me a video that while he opened the treasure 2, and today i reopened dota 2 today I checked my skin but I couldn't see my juggernaut sword and my treasure 2 also lost.

Please help me about my problem, i appreciate if you could help me.
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Best Regards,